Get help with your EA Account on EA Help and learn how to contact us using the EA Help website.
Chat with EA Help
Access your account
Login help
More help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- e-mail
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
For most issues, you can use an EA Help article to solve your problem. Before you contact us, see if any of our EA Account articles can help.
Need help with an EA game? Check out this article for support options.
Some topics may only offer articles, forums, or other resources instead of direct advisor support.
What can an advisor help with?
If you're having trouble getting help from an article, EA Advisors are here to help you with most account-related issues. When contacting us, include as much info about your issue as you can. This will save you time later.
Is there a quicker way to find help?
You can use the Help Q&A Bot to find the info you’re looking for quickly. Look for the Help Q&A Bot icon in the bottom-right corner of any EA Help page.
The Help Q&A Bot can only offer solutions from our help articles. It can't connect you to an EA Advisor.
For game-specific questions, include the title of that game in your question.
If your question is related to EA Accounts, include EA Account in your question.
- Log in to your EA Account by selecting Log In from the top right and entering your credentials.
- Choose the category you need help with in the Manage My Account dropdown menu or under Manage account.
Learn more about updating your EA Account in our article.
If you can’t access your EA Account, try logging in using your linked platform account.
- Go to the EA Account login page.
- Log in through your linked platform account. Another pop-up will appear for the platform you choose. This can be through your:
- PlayStation® Network account
- Xbox Live account
- Steam account
- Apple ID
- Facebook account
- Google account.
- Log in using your sign-in details for that account.
If the account you sign in to is linked to an EA Account, you’ll be logged in on EA Help and you can view your account information.
If you still can’t access your account, read our article to learn about more help options.
- Check out the EA Forums for tips, workarounds, and solutions from other players.
- Follow us on @EAHelp for real-time updates on issues. That’s also where we’ll let you know when we’ve fixed a problem.
- Subscribe to EA Help on YouTube for video walkthroughs and guides.
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