Learn how to use the EA Help website to find help for your game, your EA Account, and how to contact us about an issue.
Before you contact us, see if any of our articles can help. You can find EA Help articles for most common game and account issues, like.
- missing in-game content
- account linking and unlinking
- connectivity and server issues
- locked, banned, and suspended accounts
- account recovery
- reporting players.
If an advisor can help, a contact option will be available under your help topic. If not, a self-help option will be available.
Once you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
Some topics may only offer articles, forums, or other resources instead of direct advisor support. Pick the help topic that best matches your issue for the fastest help.
Is there a chat option?
If your issue has the option to chat with an advisor, use these steps.
- Once you select the topic that best describes your issue, you can select Chat with us or Start chat.
- Log in with your EA Account, if you haven’t already.
- Fill in the contact form with your:
- first name
- last name
- e-mail
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
What can an advisor help with?
If you're having trouble getting help from an article, EA Advisors are here to help you with most account and game-related issues. When contacting us, include as much info about your issue as you can. This will save you time later.
Is there a quicker way to find help?
You can use the Help Q&A Bot to find the info you’re looking for quickly. Look for the Help Q&A Bot icon on any EA Help page.
The Help Q&A Bot can only offer solutions from our help articles. It can't connect you to an EA Advisor.
For game-specific questions, include the title of that game in your question.
If your question is related to EA Accounts, include “EA Account” in your question.
- Go to the EA Help homepage.
- Log in to your EA Account by selecting Log In and entering your credentials.
- Choose the category you need help with in the Manage My Account dropdown menu or under Manage account.
- On the EA Help homepage, look for your game in the list or enter the title of your game into the search bar.
- Select the game you need help with from the search results.
- Select the topic that best describes your issue in the Popular help topics section. If you can’t find it there, select See all help topics.
- If you select See all help topics, you can find your topic quicker by using the All categories dropdown.
If your game isn’t listed
Some of our games have their own support separate from EA Help. Here’s how to get help with those.
Broadsword
Get help with:
Star Wars™: The Old Republic™
See the best way to get help for Star Wars™: The Old Republic™.
How to report a problem with a game
Come across a bug in a game or have a suggestion? You can submit bug reports, give feedback, and get advice on gameplay from the community on EA Forums, EA’s official forum.
Learn more about reporting bugs in this article.
- Check out EA Forums for tips, workarounds, and solutions from other players.
- Follow us on @EAHelp for real-time updates on issues. That’s also where we’ll let you know when we’ve fixed a problem.
- Subscribe to EA Help on YouTube for video walkthroughs and guides.
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