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EA is committed to the practice of the Coordinated Vulnerability Disclosure. It’s important to us to fix potential security issues in our games and services to protect our players.

Read up on the Coordinated Vulnerability Disclosure.

Tell us by emailing us at secure@ea.com.

What to include in your email

We need these details to help us in our investigation:

  • Which game or product did you find the vulnerability in?
    • What game are you playing?
    • For PC: What version of the EA Desktop app or Origin client are you using?
    • For websites and online services: What day and time was the site/service most recently found to be vulnerable?
  • Which game system or platform did you find the issue on?
  • What does the vulnerability allow the attacker to do?
  • What are the steps an attacker would need to take to execute the vulnerability?
  • Please include screenshots, sample code, and any additional information that may help  us.

Give us as much detail as you can so we can do our best to investigate.

We’ll try to get back to you within 24 hours to let you know we’ve gotten your email and that we’ve started our investigation.

If it turns out to be an issue that poses a significant risk to our players, we will work to fix it as quickly as we can. If you don’t hear from us within 24 hours, please reach out again to us at secure@ea.com or contact us via help.ea.com and let us know that you have not gotten a response.

Do you offer a bug bounty?

No, we don’t currently have a bug bounty program, but we still encourage anyone that finds vulnerabilities in our products and services to let us know.

We won’t be able to help you with your account if you email us. Instead, read our article on what to do if your EA Account was hacked.

Still need help after reading our article? Contact us so we can help. If you're contacting us about your EA Account and not a specific game, choose Origin as your product, PC as your platform, Manage My Account as your topic, and Hacked Account as your issue.

Tips to help make your account more secure

It’s always a good idea to keep your account security in tip top shape. Learn how to help manage your EA Account security and safety.

Abuse, harassment, and cheating are against our rules. Learn how to report this stuff so you and other players stay safe.

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