Start with these troubleshooting tips to check if you can find your missing content in Madden NFL 25.

• Restart your system and launch Madden NFL 25 again.
• Check everywhere in your game, including inventory and messages.
• Check the date you should receive the content. Content can take up to 24 hours to show up.
• Check the current server status for Madden NFL 25 and your platform.
• Check @MaddenNFLDirect and @EAHelp for updates or news that might relate to your missing content.

If you’ve tried these but still can’t locate what’s missing, choose from the missing content categories below and follow the troubleshooting tips.

• If you’re missing Coins, make sure you haven’t already spent them.
• If you’re missing Points, check your transaction or order history to make sure your Points purchase was successful.
  • On the EA app, go to Account Settings and check your Order History.
  • On Xbox, choose Profile and go to Account. Select Payment & Billing and then Order History.
  • On PlayStation®, head to Profile and select Transaction History.

• First, double check the date that you should receive the content. Packs, Players, and other content may take 24 hours to appear in your inventory.
• From the Ultimate Team menu, head to the My Team tab and check your Binder for the players or collectibles you’re missing. You can also access Unopened Packs from this menu.

EA Play gives members access to exclusive rewards, trials, and discounts.

If you’re missing EA Play rewards, check that your EA Play membership is active on the platform you’re using to play Madden NFL 25.

Check out these articles to find out how to use EA Play on your platform.

• Learn about EA Play for PC
• Learn about EA Play for PlayStation®
• Learn about EA Play for Xbox

Madden NFL 25 has Dual Entitlement, which gives you the older (Gen 4) and newer (Gen 5) versions of the game if you switch between console generations on either PlayStation® or Xbox.

Dual Entitlement means:

• you get access to both PlayStation®4 and PlayStation®5 versions of the game when you buy the digital version for PlayStation®.
• you can play the PlayStation®5 version of Madden NFL 25 at no extra cost if you upgrade from a PlayStation®4 to a PlayStation®5.
• you get access to both Xbox One and Xbox Series X|S versions of the game when you buy the digital version for Xbox.
• you can play the Xbox Series X|S version of Madden NFL 25 at no extra cost if you upgrade from an Xbox One to an Xbox Series X|S.

What content won’t carry over with Dual Entitlement?

Some modes and features are only available in the PlayStation®4 and Xbox One versions of Madden NFL 25, while others are exclusive to the PlayStation®5 and Xbox Series X|S versions.

If you upgrade Madden NFL 25 between console generations, content or progression from the following modes or features won’t carry over.

• Franchise mode
• Face of the Franchise
• Madden Ultimate Team (MUT)

If you upgraded your game version using Dual Entitlement, we won’t be able to restore any missing content if it relates to a feature or mode that’s not available on the next-generation console version of Madden NFL 25.

For example, any Packs you earn and open while playing Madden Ultimate Team (MUT) in Madden NFL 25 on PlayStation®4 won’t move over when you launch MUT after upgrading to PlayStation®5 version of the game.

What next-generation features and modes are platform-specific?

Madden NFL 25 features and modes only available on PlayStation®5, Xbox Series X|S, and PC include, but aren't limited to:

• FieldSENSE™ BOOM Tech
• Superstar mode
• Franchise mode updates or progression
• Cross-play.

What features and modes are specific to older-generation consoles?

Madden NFL 25 features and modes only available on older generation consoles (PlayStation®4 or Xbox One) include, but aren't limited to:

• Face of the Franchise.

How to find console generation-specific content

If you upgrade your game version with Dual Entitlement, any content or progress that doesn’t carry over to PlayStation®5 or Xbox Series X|S will still be available in your PlayStation®4 or Xbox One version of Madden NFL 25.

You can find this content by either:

• launching and playing the PlayStation®4 version of Madden NFL 25 on your PlayStation®4 console
• launching and playing the Xbox One version of Madden NFL 25 on your Xbox One console.