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If you’ve lost your data, stats, or progress in your EA mobile game, try our troubleshooting steps to see if you can get your stuff back.

If your mobile game is linked to a Facebook, Game Center, or Google Play account, your game progress should be backed up and saved to that account. Try these steps to see if it brings your content back:

  1. Check for app updates and install any that are available.
  2. Restart your device.
  3. Log out and log back in to your game again.
  4. If you have another device you can try to log in with, see if your progress is restored when you do.
  5. Uninstall and reinstall your game. Only do this if you’ve backed your game up to a linked account, or you could lose all your game data permanently.
    • If you aren’t sure if you’ve linked to an account, skip this step.
  6. If you linked your game to Google Play or GameCenter, go into your device’s settings and remove your account, then launch the game and log in again manually.

If this doesn’t work, contact us for more help.

When your game isn’t linked to an account, you’re playing your game anonymously. Without linking to an account, you don’t have a way to backup your game saves anywhere other than to your device. And if something happens to your device, or the app itself, you may not be able to get your game progress back.

If your game isn’t linked, you can try these steps to see if you can get back into your game:

  1. Check for app updates and install any that are available.
  2. Restart your device.

If these steps don’t work, let us know and we’ll try to help you.

Heads-up: We cannot recover lost accounts for NBA LIVE Mobile at this time.

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