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Learn how to run a DxDiag report on your computer to help diagnose problems when your PC game is not working as it should.

If you’re playing on PC and experiencing crashing, slowness, or graphical problems, it could mean that:

  • Your computer doesn’t meet the minimum specifications for that game.
  • Your graphics driver needs to be updated.

These aren’t the only reasons why your game might not be working as it should, but it makes sense to check for a hardware problem first.

The easiest way for us to check the hardware in your computer is for you to run a DxDiag report and attach it to your case.

  1. Press the Windows key and type dxdiag in the search box.
  2. Click on dxdiag.exe.
  3. When DxDiag opens, check to see if there’s a button that says Run 64-bit DxDiag. If there is, click it.
    • If that button doesn’t appear, move to step 6.
  4. You’ll see a green progress bar in the bottom-left of the DirectX Diagnostic Tool window while the program is gathering information.
  5. When the progress bar disappears, it means your report is ready.
  6. Click Save All Information.
  7. Save the file to your desktop (make sure it’s saving as a text file) and give it a name you’ll remember.
  8. Click Exit.
  9. Attach the file you just saved to your case here on EA Help
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