Find out what to try if your graphics aren’t displaying like they should in your PC game.

System requirements Update drivers Uninstall and reinstall Change in-game settings Create gaming profile Turn off overclocking Other graphics issues Still having problems?

Check the system requirements for your game to make sure your computer can run it properly. 

Meeting minimum requirements means that the game will run on your computer, not that it will run well at the highest settings. If your PC barely meets minimum requirements, you'll have to sacrifice some visuals for better performance.

If you’re close to minimum requirements, try not to run other programs in the background while you’re gaming so that your computer can use all its processing power on your game.

Even if your computer can run the base game, you might not be able to run expansions or an updated version of the game later.

Keep your graphics card driver up to date. Most graphics card manufacturers release new drivers when a big, new game comes out, and some of our games will keep you from playing until you have the latest one.

To download the latest driver, first find out what graphics card you have by following the steps below.

For PC

  1. Press the Windows button.
  2. Type “dxdiag” and press Enter.
  3. When the DirectX Diagnostic Tool window appears, select the Display tab to see which graphics card you have.

For Mac

  1. Select the Apple icon at the top left corner of your screen.
  2. Select About This Mac.
  3. In the box that appears, you’ll see your graphics card listed next to Graphics.

Once you know what graphics card you have, go to the manufacturer's website to find out how to download and install the latest driver for your card:

Do a clean install

Make sure to do a clean install when you install your new driver. This means there’s a lower chance of your old drivers clashing with your new ones.

Follow the clean install instructions for your driver:

Graphics driver problems can happen when you add a new driver on top of your old ones without doing a clean install.

To fix this, try removing all the graphics drivers from your system and reinstalling the latest version:

If you’re close to the minimum specs, you may need to adjust your graphics options in your game to make it run more smoothly.

Each game has a different way of getting to the graphics options. It’s usually in the main menu, then Options, then either Video or Graphics options.

Once there, lower some of the settings, then restart the game to apply them if you’re asked to.  

Most computers have processors that can run basic graphics, but to get the best out of your games, you need to be sure that you run them using a separate (dedicated, sometimes called discrete) graphics card (GPU).

Most recent games won’t run well, or not at all, without a dedicated graphics card.

To make sure your system always uses your dedicated graphics card to play your game (especially if you’re playing on a laptop), set up a gaming profile.

Graphics card manufacturers have different ways of setting up gaming profiles. Follow the steps for your card manufacturer below.


  1. Make sure you've downloaded and installed the latest drivers for your card and the latest version of AMD Crimson Radeon Software.
  2. Right-click any free area of your desktop and select AMD Radeon Settings.
  3. When the Radeon window opens, click the Gaming tab.
  4. Choose Global Settings.
  5. Set Power Efficiency to Off.
    • This means your system will always use the dedicated graphics card, so you’ll see increased power usage on a laptop. You can always toggle this back to On once you’re done playing.


  1. Make sure you've downloaded the latest drivers for your card and the NVIDIA Control Panel.
  2. Right-click any free area of your desktop, and select NVIDIA Control Panel.
  3. In the left column of the NVIDIA Control Panel, click on 3D Settings, then Manage 3D Settings.
  4. Click the Program Settings tab, then the Add button.
  5. Using Windows Explorer, browse to the program file (*.exe) of the game you want to make a profile for.
    • For example, to add a profile for The Sims 4, you'd find the folder for The Sims 4 on your computer, then select TS4.exe or TS4_x64.
  6. Click Add Selected Program, then find Power management mode in the pull-down menu, and set it to Prefer maximum performance.

Overclocking means using software to turn up the speed of your processor (either your main processor or your GPU). Many modern graphics cards are already factory overclocked, which means they’ve already been set to run faster than their base speed but within safe limits.

Further increasing the speed (using special software or tweaks like those in Radeon settings for AMD cards) can lead to overheating and other stability problems.

Setting your clock speed back to the factory default is an important first step in troubleshooting graphics issues.

If your system runs better at default clock speeds, then your problems may have been caused by your overclocking settings.

If you’re still having trouble, check the list of symptoms below to find some possible causes.

Graphical tearing

This can happen for lots of reasons, but it’s usually your game running at a higher refresh rate than your monitor can handle.

You’ll sometimes hear that disabling v-sync can give you better performance, but if you’re seeing tearing in-game, we’d recommend toggling v-sync to On in your game settings to help clear it up.


Microstuttering (tiny shudders and jolts in movement) can happen in a game that isn’t properly optimized, especially if it’s playable under multiple Direct X versions.

You can sometimes clear this up in the video settings of the game by disabling the latest Direct X version and restarting your game. If you’ve had to do this, keep an eye on patch notes for the game to see when it’s ok to re-enable it.

Microstuttering can also be down to a driver issue, whether it’s a driver conflict or the latest driver for your graphics card not working well with your new game. You may just need to wait for a new driver to fix it.


Rubberbanding (where your player character runs like they have a rubber band attached to them, and then get snapped back to their starting position) is usually a connection issue (high latency or a very jittery/spiky connection) rather than a graphics issue.

Follow these steps to help troubleshoot your connection.

Rainbow or green artifacting

Artifacting is when a series of pixels on your screen change colors, often to bright green, pink, or rainbow colors, and then stay that way no matter what else is happening on the screen.

This means that your graphics card is under strain, overheating, or that there’s a hardware problem with the card.

If you’ve got a desktop computer, check that your card is properly seated and that the fans on it are working the right way.

Don’t open your PC if it would void your warranty and/or if you’re not confident about working safely on your computer’s hardware. Get it checked by a professional if you’re worried about a possible hardware fault.

For other issues on your PC, you can try using CCleaner to clear out issues and errors.

While we suggest using CCleaner, EA does not provide user support for this program–use it at your own risk. Please follow any installation guides straight from CCleaner when installing and performing program set-up. You can find help on CCleaner’s support page.

EA does not benefit in any way, monetarily or otherwise, from the promotion of this program.

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