EA Player Help Services

Clear cache to fix your game download or upload

If you’re having problems downloading or updating your games, clearing your device’s cache can help.

View your EA order history and status

Your order history keeps track of your EA app and Origin purchases from pre-order to play, with status updates at each stage.

How to install, buy, and play EA games on Steam

Learn how to buy and install EA games on Steam, play with friends, and more.

Buying EA games: order and payment info

Find out what payment methods EA accepts and how to enter your info. Plus, learn how to buy games, expansions, and view your order history.

How to join an EA closed beta

Learn how to join an EA closed beta and what to do if you need help with your beta code.

How to report a problem with a game or EA Account

Having issues with one of our games or your EA account? Here are a few things you can try to get help.

Switching from PC to Mac on The Sims 4

Learn about transferring save files and other common tips to play The Sims 4 on Mac.

How to link your EA Account to YouTube

Learn how to link your EA Account to YouTube and be eligible to earn rewards for watching select streams.

How EA handles reports of harassment and illegal content

Find out how EA handles reports of harassment and inappropriate or illegal content, and what actions we may take to keep players safe.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

How to use EA content under EA’s IP Policy

If you’d like to use our IP (Intellectual Property) for personal purposes, check out our guidelines.

I can't log in to my EA Account

We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.

How to install packs in The Sims 4

Need some help with your pack install? Follow our guide below.

How can I delete my EA Account?

Learn how to delete your EA Account or EA Forums account or request to delete your data.

Unlink your platform accounts from your EA Account

Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.

EA Gift Cards: Where to get them and how to use them

Learn how to buy and use EA Gift Cards to pay for EA games, products, and memberships.

How to use EA connect

Learn how to find friends, play across platforms, and manage your social gaming experience with EA connect.

The Sims 4 Lovestruck: Cupid’s Corner, how to Create a Date, and rewards

Help your Sim find love with the Cupid’s Corner matchmaking app. Find out how to match with other Sims, set up a profile, and Create a Date.

How do Wills and Heirloom Objects work in The Sims 4?

Learn how to create a Will and turn Items into Heirloom Objects in The Sims 4 Life & Death Expansion Pack.

How to update your EA Account

Here’s what you need to know about updating your email address, EA ID, password, and other information in your EA Account settings.

How to link your EA Account to Twitch

Connect your EA Account to Twitch to earn Drops for watching streams.

How to create an EA Account

Get ready to play. We’ll show you how to set up your new EA Account and help you get in the game.

How to create an EA ID

We’ll show you how to set up, update, and find your EA ID.

How to close your mobile game account

Follow these steps to learn how to close your mobile game account and delete your mobile game data.

Link your Facebook ID to your EA Account

Learn how to link your Facebook ID to, or unlink it from, your EA Account.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

How to enable two-factor authentication on your EA Account

You can enable two-factor authentication (2FA) for extra account security. After you set up 2FA, we’ll send you a code to make sure it’s you any time a new device tries to log in to your EA Account.

Update the password for your child’s account

If your child lost the password for their EA Account, learn how to reset it by requesting a password reset.

Upgrade a child EA Account to a teen account

Learn more about when you can update your child’s EA Account to a teen EA Account.

Get information about EA Account locks, bans, and suspensions

Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake.

What to do if you find a vulnerability in an EA game or product

As part of the Coordinated Vulnerability Disclosure, we’re committed to protecting our players by fixing reported security issues in our games and services.

Check the server status of EA games

If you can’t connect to your EA game, check if servers are down here.

How to update your EA privacy settings and email preferences

Control what others can see about you on your EA Account by managing your privacy settings.

Linking your platform accounts to your EA Account

Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), or Nintendo Account to your EA Account.

How to link your EA Account to your Epic Games account

Having trouble linking your EA Account to your Epic Games account? Check out the steps below for some troubleshooting tips.

Troubleshoot your connection to EA games

Having problems playing EA games online? Follow our tips to help restore your connection.

How do I deactivate my EA Account?

Need to temporarily deactivate your EA Account? Read on to learn more.

What to do if your EA Account has been hacked

If you think your EA Account was hacked, these steps may help secure it again.

Unusual account activity

When we notice unusual activity on your EA Account, we lock it for your safety. Here’s what that means and how you can protect yourself.

How to get help with fraud on your EA Account

If you're the victim of account fraud or notice unauthorized purchases on your EA Account, we can refund the charges and help improve your account security.

How to attach a file to your EA Help case

Use these steps to send us screenshots, a proof of purchase, a DxDiag, or other info. Our advisors use these to help fix your issue.

Find your EA Account email address

Learn how to find your email address in your account settings or the menu of some of your favorite games on PlayStation and Xbox.

What to do if you accidentally made a second EA Account

If you accidentally created a duplicate EA Account, here’s how to merge your information into one account.

How to get a refund for EA games

Find out how to get a refund for games that qualify under the Great Game Guarantee.

How to manage your EA Account security and safety

We take account safety seriously. Here are some tips to help make your password and other account information more secure.

How to set up an EA Account for a child

Learn how to set up a child account for your kids to help them have a safer and age-appropriate gaming experience while they play.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

How to get help with your EA Account

Get help with your EA Account on EA Help and learn how to contact us using the EA Help website.

How to provide proof of purchase

When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase. Here’s what we'll need you to send us.

EA Help self-service tools

If you need to request a refund, redeem a code, or get help with EA SPORTS FC Draft Tokens and connectivity, you can use one of our self-help tools below.

Troubleshoot PC, PlayStation, and Xbox crashing or freezing

Try these steps to fix EA games crashing or freezing on your PC, PlayStation 4 or 5, or Xbox One and Series X|S.

How to report a Mod in The Sims 4

Learn how to report inappropriate or offensive Mods in The Sims 4.

The Sims 4 gardening guide: Grafting, seasonal plants, and PlantSims

Everything you need to know about gardening in The Sims 4.

The Sims 4 WooHoo Guide

Everything you need to know about how to WooHoo in The Sims.

The Sims 4 Policy on Mods

Before you download or create Custom Content and Mods for The Sims 4, make sure you’re familiar with our policy around Mods.

The Sims 4 deaths guide

A guide to all the deaths in The Sims 4, how to trigger them, how to plead with Grim, and how to cheat death.

How to set up a Small Business in The Sims 4 Businesses & Hobbies

Everything you need to know to set up a Small Business in The Sims 4 Businesses & Hobbies Expansion Pack, from using ticket kiosks, to building Business Renown and designating spaces.

How to create Residential Rentals in The Sims™ 4 For Rent

The Sims 4 For Rent Expansion Pack comes with a brand new lot type: Residential Rentals.

The Sims 4 Occult Guides: Ghosts

Learn more about Ghost powers, needs, and how to become a Ghost in The Sims 4.

How to install Mods in The Sims 4

Mods are a big part of The Sims community, so here’s how to download them safely.

Popular help topics in Origin

Get help with common issues that players are running into in Origin.

Popular help topics in Origin

Get help with common issues that players are running into in Origin.

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