How does Moola work in The Sims 4?

4 min read

Overview

Moola is the official virtual currency used in The Sims 4 Marketplace. You can use it to buy Maker Packs and select Kits for The Sims 4 on PC, Mac, PlayStation®, or XBOX. Learn what Moola is, where to buy it, how to use it in The Sims 4 Marketplace, and how to find missing Moola or missing Marketplace content.

Table of Contents

What’s Moola in The Sims 4?

Moola is The Sims 4 Marketplace virtual currency. When you buy Moola, you can spend it on select content in the Marketplace.What you can buy with Moola depends on how you’re accessing the Marketplace and the type of content you’re buying.If you play The Sims 4 on PC or Mac, you can use Moola to buy:
  • Maker Packs and select* Kits in The Sims 4 Marketplace in-game 
  • Maker Packs in The Sims 4 Marketplace on Web
  • Maker Packs in The Sims 4 Marketplace in the EA app.
If you play The Sims 4 on PlayStation® or XBOX, you can use Moola to buy:
  • Maker Packs and select* Kits in The Sims 4 Marketplace in-game.
Expansion Packs, Game Packs, and Stuff Packs are also available in the Marketplace, but you need to use real-world currency to buy them. *You can use Moola to buy select Kits in The Sims 4 Marketplace in-game. Some Kits must be bought with real-world currency. All Kits are available to buy with real-world currency in the EA app or the Steam Store.
Check out our guide to learn more about The Sims 4 Marketplace and how it works.

Where can I buy Moola in The Sims 4?

To purchase Moola, you must be above the minimum age guidelines in your country of residence. Players with a child account will need parental spending permission set up on their EA Account to purchase. Learn more about how parental controls impact child accounts.
You can buy Moola from:
When buying Moola, make sure you purchase it on the platform where you play The Sims 4. You can’t use Moola across different platforms. For example, if you buy Moola in the EA app, you won’t be able to use it in The Sims 4 Marketplace on PlayStation® or XBOX.Moola doesn’t go on sale, but you can get a 10% discount on Moola if you have an EA Play membership. Heads-up: your EA Play discount only applies when you use real-world currency to buy Moola, not anything you buy with Moola.

How do I buy Moola in The Sims 4?

If you play The Sims 4 on PC or Mac, you can buy Moola:
If you play The Sims 4 on console, you can buy Moola in-game or directly from your platform’s store. 

How do I use Moola to buy content in The Sims 4 Marketplace?

After you add Moola to your Wallet, you can use it to buy Maker Packs and select Kits in the Marketplace.Find out what you can buy with Moola, which depends on the content type and how you access the Marketplace.

How do I find missing Moola or missing content?

Why can’t I find my Moola?

Bought Moola and can’t find it? Here’s what to try first.
  • Check that you’re logged in to the correct EA Account. If you bought Moola using a different EA Account, we can’t transfer it.
  • Double check that you bought Moola for the platform where you play The Sims 4. You can’t use Moola across different platforms. For example, if you bought Moola in the EA app, you won't be able to use it in the Marketplace on PlayStation®.
  • Quit The Sims 4 and restart your PC, Mac, or console. Then, relaunch the game and check if your content is still missing.
  • Log in to your EA Account and check your Order History to make sure your Moola purchase went through successfully.
  • Check out The Sims Direct Communications on X for issues that might be preventing your missing content from appearing.

Why can’t I find content I bought with my Moola?

Can’t find content you bought on The Sims 4 Marketplace?Learn how to check if your Marketplace Packs are installed or install them manually.
Here are some steps to try if you can’t find content you bought using Moola. 
  • Launch The Sims 4 and open the Marketplace in-game. Go to the My Collection tab and select Manage Storage to check if your content is installed.
  • Launch the game, open Build Mode or Create a Sim, and search for your missing content by using the Maker Packs or Kits filter. 
  • If you made a recent Marketplace purchase in-game and are playing The Sims 4 offline, you might need to go online to find your recently purchased items.
  • Restart your PC, Mac, or console. Then, launch The Sims 4, and check if your content is still missing.
  • Sign out of the platform you play The Sims 4 on and sign back in. Then, check if your content appears.
  • Check that you’re logged in to the correct EA Account. 
  • If you’re playing on console, make sure your console account is linked to your EA Account. Check out our guide to get help with account linking.

How do I get help with missing Moola or missing content?

If you tried the recommended steps for finding missing Moola or missing Marketplace content but still can’t find it, get in touch with us.Before contacting us, make sure you have the following information ready to help us investigate your issue:
  • the email address on your EA Account
  • the platform you play on (PC, Mac, PS5, XBOX Series X|S, etc.)
  • your platform account ID (PlayStation® online ID, XBOX gamertag, etc.)
  • your time zone
  • the type or name of the content that’s missing.
When you have all this information, select Contact us at the bottom of this page.Note: Kits and Maker Packs bought through the Marketplace are non-refundable. However, we may make exceptions depending on the circumstances.Can't find Moola that you bought on console?

Frequently asked questions: Moola in The Sims 4

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