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If you can’t remember which email is on your account, see if we can help you find your EA Account email address in a different way.
Try logging in to your EA Account right here on EA Help using your connected platform account where you play your EA games.
To do that:
If your platform account isn’t linked to your EA Account:
If you no longer have access to your email address or can’t log in using a connected account, we can try to recover your account. Get in touch with us.
To help us recover your account as quickly as possible have this info ready:
Did you get to a page that says No channels are available? That’s because you need to speak to one of our advisors for help, and there isn’t anyone available at this time. Check again later to see if we’re back online.
Click the plus sign (+) next to the errors below to see the troubleshooting steps for each error message.
Try resetting your EA Account password. This helps in most cases.
If that doesn’t work, wait 90 minutes and try again. You may have tried to reset your password too many times, and too fast.
For connectivity issues, try our basic connection troubleshooting.
If you’ve tried all of our steps and still can’t log into your EA Account, get in touch with us so we can try to help you recover your account.