Restore lost mobile game progress

Updated 1 week ago1 min read

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If you lost your data, stats, or progress in your EA mobile game, try our troubleshooting steps to see if you can get your stuff back.

Table of Contents

If you linked to an account

If your mobile game is linked to another account, your game progress should be backed up and saved to that account. Try these steps to see if they restore your content.
  1. 1
    Check for app updates and install any that are available.
  2. 2
    Restart your device.
  3. 3
    Log out and log back in to your game.
  4. 4
    Try logging in to your account on another device if you have one.
  5. 5
    Uninstall and reinstall your game. Only do this if you’ve backed your game up to a linked account, or you could lose all your game data permanently.
    • If you aren’t sure if you’ve linked to an account, skip this step.
  6. 6
    If you linked your game to Google Play or Game Center, go into your device’s settings and remove your account, then launch the game and log in again manually.

If you didn’t link an account

If your game isn’t linked, you can: 
  1. 1
    Check for app updates and install any that are available.
  2. 2
    Restart your device.
When your game isn’t linked to an account, you’re playing your game as a guest and don’t have a way to back up your saves anywhere other than your device. If something happens to your device or the app itself, you might not be able to get your progress back. 
Heads-up: we can’t recover lost accounts for NBA LIVE Mobile. 

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