How to find missing content in EA SPORTS™ College Football 26

What to check first

Start with these troubleshooting tips to check if you can find your missing content in EA SPORTS™ College Football 26.

Double-check the date you should get the content. Content can take up to 24 hours to show up.
Restart your system and launch EA SPORTS™ College Football 26 again.
Check everywhere in your game, including inventory and messages.
Check the current server status for EA SPORTS™ College Football 26 and your platform.
Check @EAHelp or @EASPORTSCollege for updates or news that might relate to your missing content.

If you’ve tried these but still can’t find what’s missing, choose from the following missing content categories and follow the troubleshooting tips.

How to find missing Coins or Points

If you’re missing Coins, make sure you haven’t already spent them.
If you’re missing Points, check your transaction or order history to make sure your Points purchase was successful.
On the EA app, go to Account Settings and check your Order History.
On Xbox, choose Profile and go to Account. Select Payment & Billing and then Order History.
On PlayStation®, head to Profile and select Transaction History.

How to find missing Packs, Players, or other items

First, double check the date that you should get the content. Packs, Players, and other content can take 24 hours to appear in your inventory.
From the Ultimate Team menu, head to the My Team tab and check Item Binder for the players or collectibles you’re missing. You can also access Unopened Packs from this menu.

How to find missing EA Play rewards

To get EA Play rewards for EA SPORTS™ College Football 26, you need an EA Play membership on PlayStation® or Xbox. Since the game isn’t on PC, EA Play rewards aren’t available if you have an EA Play on PC membership only.

EA Play gives members access to exclusive rewards, trials, and discounts.If you’re missing EA Play rewards, make sure your membership is active on the platform where you’re playing EA SPORTS™ College Football 26.

How to check your EA Play membership status

On PlayStation®

1
Sign in to your PlayStation® account using your PlayStation® account details.
2
Select Subscriptions and check that your EA Play membership is still active.

On Xbox

1
Go to Profile & system and select Settings
2
Select Account > Subscriptions and check that your EA Play membership is still active.

Check out these articles to find out how to use EA Play on your platform.

Get more help with missing content

There are some types of missing content that EA Advisors can’t help with.

We can’t track down limited edition cards, missing XP, or undo mistaken picks on Draft Packs.
We can’t recover content that you accidentally discarded. Make sure you double-check before discarding anything.

If you’ve tried the troubleshooting steps above and still can’t find your missing EA SPORTS™ College Football 26 content after 24 hours, we’ll need the following information to help you.

Your EA Account email.
The console or platform you play on (PlayStation® or Xbox).
Your platform account username.
Details about the missing content.
How or where you got the content.
The approximate date and time you got the content, and when you noticed it was missing.
Proof of purchase if you bought the missing content with real money.

Once you’ve got those details, contact us from the bottom of this page.