Find your missing content in Madden NFL 26.

What to check first

If you’re missing Twitch DropsIf you’re looking for help with missing Twitch Drops for Madden NFL 26, you’re in the right place. Go to the Twitch Drops section below for step-by-step troubleshooting and tips on how to claim your rewards.

Start with these troubleshooting tips to check if you can find your missing content in Madden NFL 26.

Double-check the date you should get the content. Content can take up to 24 hours to show up.
Restart your system and launch Madden NFL 26 again.
Check everywhere in your game, including inventory and messages..
Check the current server status for Madden NFL 26 and your platform.
Check @MaddenNFLDirect and @EAHelp for updates or news that might relate to your missing content.

If you’ve tried these but still can’t find what’s missing, choose from the following missing content categories and try the troubleshooting tips.

How to find missing Coins or Points

If you’re missing Coins, make sure you haven’t already spent them.
If you’re missing Points, check the order history for your platform to make sure your Points purchase was successful.
EA app
Select Account from the menu bar and choose Order History.
Xbox X|S
Choose Profile and go to Account. Select Payment & Billing and then Order History.
PlayStation®5
Head to Profile and select Transaction History.
Nintendo Switch™ 2
Sign in to your Nintendo account and go to Funds and Payment Methods. Select Transaction History.

How to find missing Packs, Players, or other items

First, double-check the date you should receive the content. Packs, Players, and other content can take 24 hours to appear in your inventory.
From the Ultimate Team menu, head to the My Team tab and check your Binder for the players or collectibles you’re missing. You can also access Unopened Packs from this menu.

How to find missing EA Play rewards

To get EA Play rewards for Madden NFL 26, you need an EA Play membership.

EA Play gives members access to exclusive rewards, trials, and discounts.If you’re missing EA Play rewards, check that your EA Play membership is active on the platform where you’re playing Madden NFL 26.

EA app

PlayStation®

Xbox

Steam

Epic

1
Go to your EA Account and sign in using the EA Account details you used to join EA Play.
2
Choose the Subscriptions and Memberships tab. If you have an EA Play membership, it’ll be listed as Active in the Membership section.

How to claim Twitch Drops

1
Make sure your EA Account is linked to Twitch.
2
Go to the Twitch Drops page and find the Drop you want to claim.
To get a Drop, you need to watch a participating channel for the required amount of time.
You can claim the Drop from the Drops Inventory page until 24 hours after the Drops campaign ends.
3
Select Claim Now.
4
Launch Madden NFL 26. Go to the Ultimate Team™ menu, then go to Unopened Packs.

Make sure you redeem your in-game reward before the event ends. It may take up to 24 hours for your Twitch Drops to appear in-game.

How to get more help with missing content in Madden NFL 26

There are some types of missing content that EA Advisors won’t be able to help with.

We can’t track down limited edition Packs, missing XP, or undo mistaken picks on Draft Packs.
We can’t recover content that you accidentally discarded. Make sure you double-check before discarding anything.

If you tried the troubleshooting steps above and still can’t find your missing Madden NFL 26 content after 24 hours, we’ll need the following information to help you.

Your EA Account email.
The type of console or platform you play on (e.g., PC or PlayStation®).
Your platform account username.
Details about the missing content.
How or where you got the content.
The approximate date and time you got the content and when you noticed it was missing.
Proof of purchase if you bought the missing content with real money.

Once you’ve gathered those details, use the Contact Us button at the bottom of this page.

How to find missing content in Madden NFL 26

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