Missing Apex Legends™ Packs, items, Legends, or Mythics

There are three ways to earn Packs in Apex Legends. You’ll see new Packs on the main menu in the bottom-right corner.

Everything you earn in Packs will appear in the Loadout tab. New items will have a red dot next to them.

You can’t get duplicate items in Apex Legends. Instead, you’ll get duplicate items as Crafting Metals.

If you still don’t see your content after restarting your game and confirming your Pack was opened, contact us.

• Missing something you bought? Contact us about items you bought.
• If you’re missing something you earned, contact us about items you earned.

Some content in Apex Legends is platform-exclusive, like platform-specific skins. That means you can only use the content on the platform you earned it on.

A chase item is the final item you get when completing a Collection Event. To get the chase item, you have to complete the Collection Event during the event time period.

Event Packs that you open after the event finishes don’t count towards completing the Collection Event.

If you completed the Collection Event during the event time period and didn’t get the chase item, contact us.

1. Go to the Legend Locker tab.
2. Select a Legend.
3. Select the Melee tab. If you have an Heirloom or Artifact, you’ll see it in the list under Items Owned.
4. If you want to customize your item, select Customize in the bottom right.
5. Once you’ve finished customizing, select Save and Exit.
6. Check Equip to use your item in-game.

1. Go to the Legend Locker tab.
2. Select a Legend.
3. Select the Skins tab. If you have a Prestige item, it’ll appear at the top of the Skins menu.
   • In the example below, Apex Hunter is the Prestige item for Bloodhound.
   • Your skin’s tier will be on the right of your screen. Once you’ve unlocked Tier 1 of a Prestige Skin, you can complete challenges to unlock Tier 2 and Tier 3 of the skin.
4. Check Equip to use it in-game.

1. Go to the Legend Locker tab.
2. Go to the Banners tab.
3. Select Intro Quip for Heirloom Quips and Frame for Heirloom Frames.

Collection Events offer event-limited cosmetics. To earn the Mythic item from a Collection Event, you need to complete the event within the event’s time frame.

If you think you lost a Mythic item after your account got Cross Progression, get help for lost game progress.