FIFA uses several game files that are regularly updated and re-downloaded in the background as you play your game. Sometimes, one of these files may be downloaded with a minor corruption, which can cause issues with freezing, disconnections, or matchmaking. 

If that happens to you:

1. Make sure you have FIFA loaded and logged in on your system.
2. Go to Customise > Profile > Delete to bring up the game's file list.





3. Delete all files except:
   • Online Pro files.
   • Any files with Career or Journey in the name, because these are your saves for these game modes. These won’t be redownloaded and can’t be restored.
   • You can also delete Personal Settings 1, but if you do you’ll lose skill game progress and your custom controller layout. Only delete this if you’re sure you’re okay with losing these two things.
4. Log out of FIFA and then load the game again to see if you’re still having problems.

Looking for more?

• Check out Answers HQ to get help from other players and chat with the community.
• Keep an eye on @EAHelp, @EAFIFADirect, and @EASPORTSFIFA on Twitter for everything from outage info to news about our games.