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Friday, 22 March 2024

If you’re playing The Sims FreePlay, the fastest way to get help is by contacting us in-game. Follow the steps below to learn how.

In-game help Player ID Can’t access the game?

A coral dashed line surrounds the Settings (three dots) icon in the bottom right corner on The Sims FreePlay home screen.

  1. Tap the Settings (three dots) icon on the home screen.
  2. Tap the Info icon.
  3. Tap Online Support and follow the instructions to get in touch with us.
  1. Tap the Settings (three dots) icon on the home screen.
  2. Your Player ID is located at the bottom of the screen. Screenshot or write it down before contacting us so you have it ready.

A coral dashed line surrounds the Player ID on The Sims FreePlay Settings screen.

If you need help because you’re locked out of your game or have lost your device, go to this page and choose the available option to get in touch with an advisor. We’ll need your Player ID to help you. Without it, we can’t find your account.

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