Password

Reset or recover my password

Change my email address

Link accounts

Link or unlink your EA Account

Security

Manage my account security

Orders

Manage my orders

Redeem

Redeem a game or product code

My cases

View open or past cases

$Infractions$

Ban history

View current or past bans and suspensions

Popular help topics in A Way Out

Get help with common issues that players are running into in A Way Out.

I need help with my hacked account

I need help logging into my EA Account

I need help loading my game

I want a refund

I want to know more about my game

I need help downloading a game

See all help topics

Top A Way Out Help Articles

Play A Way Out with the Friend Version

Want to play A Way Out with your friend online? Invite them to play with you using the Friends Pass. Learn more about it here.

Troubleshoot A Way Out

Check here if you’re having issues downloading, installing, or playing A Way Out.

How to troubleshoot common EA app error codes

EA app not working? Here are some ways to fix common error codes you might get while installing or running the EA app.

How to avoid phishing

Learn about phishing and how you can avoid common scams.

How to use parental controls in the EA app

Be more in control of your account and manage your family’s playtime and spending with the EA app parental controls.

How to update your EA privacy settings and email preferences

Control what others can see about you on your EA Account by managing your privacy settings.

How to enable two-factor authentication on your EA Account

You can enable two-factor authentication (2FA) for extra account security. After you set up 2FA, we’ll send you a code to make sure it’s you any time a new device tries to log in to your EA Account.

How to install, buy, and play EA games on Steam

Learn how to buy and install EA games on Steam, play with friends, and more.

How can I delete my EA Account?

Learn how to delete your EA Account or EA Forums account or request to delete your data.

Restore lost mobile game progress

If you’ve lost your data, stats, or progress in your EA mobile game, try our troubleshooting steps to see if you can get your stuff back.

Play Ubisoft games with the EA app

Learn how to play your Ubisoft games using Uplay with the EA app.

How to gather information on your PC using DxDiag

Learn how to run a DxDiag report on your computer to help diagnose problems when your PC game isn’t working as it should.

How to close your mobile game account

Follow these steps to learn how to close your mobile game account and delete your mobile game data.

How to clean or safe boot your computer

A clean or safe boot on your PC or Mac can help fix problems installing, launching, or accessing game content.

How to report a problem with a game or EA Account

Having issues with one of our games or your EA account? Here are a few things you can try to get help.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

How to link your EA Account to YouTube

Learn how to link your EA Account to YouTube and be eligible to earn rewards for watching select streams.

How to get help and find your ID in your EA mobile game

Contact support from within your game or learn how to find your ID in case you’re ever locked out. We’ll need your ID to help you.

How to save your EA mobile game

Learn how to link your mobile game to your Google Play or Apple ID account so you don’t lose your saves.

How to get help with your EA Account

Get help with your EA Account on EA Help and learn how to contact us using the EA Help website.

How to manage your EA Account security and safety

We take account safety seriously. Here are some tips to help make your password and other account information more secure.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

How parental controls impact child accounts

Access to certain online features for a child's account depends on the game, platform, and the parental controls that have been set.

I can't log in to my EA Account

We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.

How to get a refund for EA games

Find out how to get a refund for games that qualify under the Great Game Guarantee.

Troubleshooting EA mobile games on Android devices

Having trouble with your Android mobile game freezing, crashing, loading, or connecting to servers? Try these troubleshooting steps.

Troubleshooting EA mobile games on iPad and iPhone

Having trouble with your mobile game on iOS freezing, crashing, loading, or connecting to servers? Check out these troubleshooting steps for Apple iOS.

How to provide proof of purchase

When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase. Here’s what we'll need you to send us.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

Download and buy DLC for classic EA games on PC

Learn how to download and buy downloadable content (DLC) for classic EA games on PC.

See all Help Articles

Popular help topics in A Way Out

Get help with common issues that players are running into in A Way Out.

PLEASE STAND BY...