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Here’s what you need to know about updating your email address, EA ID, password, and other information in your EA Account settings.

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You can update all account information (like your email address, name, date of birth, and more), but there could be restrictions based on your country’s laws, and your ID can only be changed once every 72 hours.

Accounts under the age of 18 are considered underage accounts, and you won’t be able to update the age on these accounts on your own. If you made your account underage by mistake, contact us so we can help you update it.

Edit your basic information

  1. Go to your EA Account and Billing Settings.
  2. Click on the About Me tab. 
  3. Click Edit next to:
    • Basic Information to update your EA ID, First Name, Last Name, and Date of Birth. 
    • Email Address to update your email that we have on file.
    • Regional Settings to update your country of residence or language.
  4. To edit your phone number, click Modify next to your Phone Number.
  5. Type in the code we send you to confirm your identity, then change away!

Tip: We recommend using an email address that you’ll always have access to. Private email domains, like email addresses you get from school or work, might expire when you graduate or leave your company. Free providers, like Yahoo or Gmail, let you recover your account and password more easily if you ever need to.

Don’t have access to the email address you used to create your account? See if our steps can help you find your EA email address if you can’t remember it.

If you still don’t have access to your email, contact us for help.

Add a secondary email address

A secondary email helps you reset your password if you’re locked out of your EA Account and primary email address.

  1. Go to your EA Account Settings.
  2. Find the Secondary Email section on the Security tab.
  3. Click Add Secondary Email.
  4. We’ll send a code to confirm your identity. Enter the code and click Submit.
  5. Enter an email address different from the one registered to your EA Account and select Continue.
  6. Log in to that email address and find the security code email sent from us.
  7. Enter your security code in the EA Account settings verification window.

Once set up, your secondary email will receive the same password reset instructions and confirmations when you reset your password as your primary email address.

Click this link to reset your EA password if you ever forget it.

Does your child have an account? Here’s how to update your child’s underage account password.

If you want to play one of our games on a platform, you’ll need to link your platform's accounts to your EA Account. Check out the steps to link your accounts:

You can also link your EA Account to these services:

  • Join Answers HQ to get help from other players and chat with the community.
  • Keep an eye on the EA Help (@EAHelp) Twitter for everything from outage info to news about our games.
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