We highly recommend that you link your game to one of your accounts so that you can save and recover your game progress if something happens. You can back up your game even after you’ve been playing for a while, and you won’t have to start over or lose any progress.

My account is missing or not linked correctly.

1. Tap the Settings icon.
2. Tap Link next to Link Accounts.



3. Tap Logout.
4. On the Select an account screen, select the account that you are using for NBA LIVE Mobile.

I want to link my NBA LIVE Mobile account to Facebook.

1. Tap the Settings (three dots) icon at the top right of your screen.
2. Tap Link next to Link Accounts.
3. Tap Link next to Facebook.
4. Log in to your Facebook account.

I want to unlink my NBA LIVE Mobile account from Facebook.

1. Tap the Settings (three dots) icon at the top right of your screen.
2. Tap Unlink next to Link Accounts.
3. Tap Unlink next to Facebook.
4. Log in to your Facebook account.

I want to delete NBA LIVE Mobile from my Facebook account.

1. Log in to Facebook.
2. Click Settings > Apps.
3. Find the NBA LIVE Mobile icon, and click the X next to the game. This removes NBA LIVE Mobile from your Facebook.

I can’t see the item I bought.

In some cases, you may need to exit and restart the game to access your new content. If that doesn't work, try turning off and restarting your device.

Why can’t I buy items multiple times?

You can only buy some items a certain number of times. There should be a 0/X indicator on the front of the item. If you have reached the limit, this number will appear in red and the button will remain inactive.

• Check out the NBA Live Mobile boards on Answers HQ to get help from our community.
• For more troubleshooting, check out our steps for Android and iOS.
• Follow @EAHelp for everything from outage info to game news.
• Subscribe to EA Help on Youtube for video walkthroughs and guides.