Voice chat moderation is used when reviewing reports of harmful or offensive voice chat so our support teams can action the reports appropriately.
When you report a player, the support team will automatically receive a recording of the session you wish to report. After evaluating the recording, the support team will make a decision according to EA’s Positive Play Charter and enforce a solution.
The easiest way to report someone is through the Squad and Players list.
To protect players, voice chat moderation cannot be turned off within the game. You can choose not to use voice chat as part of your game session.
We want to help our players as efficiently as we can, so please only contact us with genuine challenges. If you think we made a mistake with a ban or suspension, email us so we can review your account.
Before you email us, know that the Rules of Conduct in our User Agreement expect that players don’t: