Get help and find your Player ID in Plants vs. Zombies 2

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Thursday, 7 December 2023

Follow these steps to find your Player ID and get help in Plants vs. Zombies 2.

If you’re playing Plants vs. Zombies 2 and need help, the fastest way to get it is by contacting us in-game. We’ll need your Player ID to help you.

Follow the steps below to learn how to find your Player ID and get help.

Check if we have an answer or support for your issue on @EAHelp.
Think you lost game progress? See if you can restore your progress with these troubleshooting steps.
Make sure to always have your Player ID when you contact us so we can find your account.

Select the wrench to open the Settings menu.
In the Settings menu, tap:
- iOS: Download Preferences.
  or
- Android: Build Version.
You’ll see your Player ID under the game version.

A red arrow pointing to the Player ID in Plants vs. Zombies 2.

If you need help because you’re locked out of your game or have lost your device, go to this page and choose the available option to get in touch with an advisor. We’ll need your Player ID to help you. Without it, we can’t find your account.