How to find missing EA SPORTS FC™ Points

Updated 2 weeks ago1 min read

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Missing Points in EA SPORTS FC™? Try these steps to find them before getting in touch with us.

Table of Contents

Find your missing EA SPORTS FC™ Points

  1. 1
    Confirm your purchase went through by checking your transaction history on the platform you purchased it on. 
  2. 2
    Restart your game, then check for your EAS FC Points.
  3. 3
    Check the EA SPORTS FC Direct Communication channel on X and on WhatsApp for any issues that might be preventing your EAS FC Points from coming through.
  4. 4
    Check the server status for the platform you’re playing on. If there are any current server issues, check your EAS FC Points again later once they’re fixed.

Get support with your missing EA SPORTS FC™ Points

Playing on PlayStation? Head to PlayStation support for help finding your missing EAS FC Points.
If you still can’t find your missing EAS FC Points after 24 hours, we’ll need some information from you to help investigate:
  • your proof of purchase
  • your persona name (EA ID, PlayStation™Network Online ID, Xbox Live gamertag) on the platform where you’re missing your EAS FC Points
  • your console or platform (PlayStation, the EA app, Steam, Xbox, Switch, Epic Games, Amazon Luna)
  • the time, date, and time zone you bought the EAS FC Points
  • the number of EAS FC Points you’re missing
  • your code for EAS FC Points, if you bought one
  • any other details about your issue.
Once you’ve gathered that information, get in touch with us.
Still having issues?
Get in touch with our customer support team for more help.