How to get help and find your ID in your EA mobile game

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The best way to get help in your EA mobile game is in-game. Learn how to contact support or find your ID in case you’re ever locked out—we’ll need your ID to help you.

How to get help in-game

The best way to get help is in-game. Different mobile games have different settings, but in most games, you can get help by going to Settings and choosing a button like Contact Us or Customer Support.If you can’t get help in-game, you can still:

check out articles for your game on EA Help
get help from our community on EA Forums

subscribe to EA Help on YouTube.

How to find your ID

Make sure to screenshot or make a note of your ID. We’ll need it if you’re ever locked out of your game or need help.

Different mobile games have different settings, but in most games, you can find your ID by going to Settings. Your ID is usually near your username.

If it’s not there, try choosing Help, then About, and looking for a term like PlayerID, User ID, or PersonaID.

Can’t access your game?

Have your ID ready before reaching out to us here on EA Help. Without it, we can’t find your account.