You can’t link a child EA Account to platforms. Learn more about child accounts and online access.
You can follow these steps to link your EA Account to Prime Gaming, Steam, Twitch, or Epic Games.
Check the Connections page in your EA Account settings to see if you’ve linked your accounts before. Any Xbox gamertags or PlayStation™Network Online IDs that are linked to your EA Account will show under Connections. Connected Nintendo Accounts won’t show here.
You should only have to link your accounts, but you may have to log in again if:
An EA Account can only have one of each platform account linked at a time. This means that you can’t link an EA Account to two PlayStation™Network IDs, for example. Instead, you’ll need to create a new EA Account to link to your additional platform accounts.
If you try to link additional accounts, you’ll get a message that says Linked accounts found.
If you already have multiple platform accounts linked to an EA Account, they’ll stay linked, but you won’t be able to add more. We suggest choosing your preferred accounts when you link them together.
Sub-accounts that share Xbox Live Gold or PlayStation®Plus won’t be able to connect to EA Accounts to play online.
If you made your EA Account using the same email address you use for your platform-specific account, load any EA game on your Xbox, PlayStation®, or Switch, and your accounts should automatically connect.
You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as your EA Account has never had the same account type linked to it before.
All your EA game progress is linked to your EA Account, not your platform account.
If you decide to unlink your persona from one account to link it to another, you’ll lose your game progress.
Check out these troubleshooting tips for common questions about account linking:
I can’t log in to my EA Account from PlayStation®, Xbox, or Switch
If it’s been a while since you played an EA game, try logging into your EA Account from your computer or mobile device.
If you’re logging in on a mobile device, open EA Help and tap the menu button (it looks like three lines) at the top right. Then click Log In:
You might need to:
Once you've signed in: restart your platform, start your game, and you should be good to go.
How can I check if I already have an EA Account?
You should already have an EA Account if you’ve bought games from our store, or played an EA game online with your platform.
If you don’t have one, you can create an account.
Once you’re logged in, check your About Me section in your Account settings to see your Connected Accounts. Any Xbox gamertags and PlayStation™Network Online IDs that are connected to your EA Account will show up here, but connected Nintendo Accounts won’t.
I used to have an EA Account, but I don’t have access to the email for it anymore. What can I do?
I think I linked to the wrong EA Account
Here’s what you can do:
I’m getting an invalid or ineligible account error
Try resetting your EA Account password, and make sure that the platform you’re trying to use is connected to your EA Account. To do this:
If the above steps didn’t help you, try using our Answers HQ forum to find a workaround.