Learn how to get help in Madden NFL 25 Mobile, including the steps to find your User ID if you’re ever locked out of the game.
The fastest way to get help is by contacting us directly in your game.
- Check if we have an answer or support for your issue on @EAHelp.
- Think you lost game progress? See if you can restore your progress.
- If you’re locked out of your game, we’ll need your User ID when you contact us on EA Help.
Get help in your game
- From the main menu screen, tap the cogwheel on the top-right corner to open Settings.
- Scroll to Help & Feedback.
- Tap Support next to the Customer Support to access our in-game help articles.
- If you need more help, contact us by tapping the chat button (it looks like a text bubble) in the top-right corner.
Find your User ID
- From the main menu screen, tap the cogwheel on the top-right corner to open Settings.
- Find your username on the top-right corner of the Settings menu. Your User ID (UID) is below it.
Tip: Save your UID (a screenshot is an easy way to do this). You’ll need to have it ready if you’re ever locked out of the game and need to contact us.
If you’re locked out of your game or lost your device, have your UID ready before you contact us. Without it, we can’t find your account.
If you don’t know your UID, we may be able to help if you’ve linked your account to Facebook, Google Play, Game Center, Apple, or an EA Account. We can’t recover guest accounts.
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