Linking your platform accounts to your EA Account

Friday, 31 March 2023

Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), or Nintendo Account; to your EA Account.

How to link

Unlinking

FAQ

More help

You can’t link a child EA Account to platforms. Learn more about child accounts and online access.

On your platform

Open one of our games on your PlayStation®, Xbox, or Switch.
- Some games ask you to log in at the start, while others prompt you to sign into EA servers when you try to access online modes.
Enter the email address and password for your primary EA Account when you’re asked to log in.
Once you’ve signed in, your accounts will be linked.

On EA Help

Click Log In.
Choose the option to sign in using your platform credentials.

The login screen text for EA Help is shown, with icon thumbnails for different platforms. Players can sign in by choosing one of the icons, or by entering the email address and password for their EA Account.

Fill in the login details from your platform in the pop-up.
- If your EA Account and the account you’re linking use the same email address, you will be prompted to verify your login.
All set! Your accounts are linked.

I want to link my EA Account to another service

You can follow these steps to link your EA Account to Prime Gaming, Steam, Twitch, or Epic Games.

How can I check if I’ve linked my account?

Check the Connections page in your EA Account settings to see if you’ve linked your accounts before. Any Xbox gamertags or PlayStation™Network Online IDs that are linked to your EA Account will show under Connections. Connected Nintendo Accounts won’t show here.

You should only have to link your accounts, but you may have to log in again if:

you’re playing an older EA game
you’ve switched gamertags, PlayStation™Network IDs, or Nintendo Accounts
you’ve removed all your trusted devices from your EA Account
you’re playing on a new platform
you’ve upgraded to the next generation of platform
- That means if you upgraded to an Xbox Series S or X from an Xbox One, or a PlayStation 5 from a PlayStation 4.
- Did you upgrade? If you’re using the same PlayStation™Network ID or gamertag, make sure you use the same EA Account you used before, too.

Can I link multiple platform account IDs?

An EA Account can only have one of each platform account linked at a time. This means that you can’t link an EA Account to two PlayStation™Network IDs, for example. Instead, you’ll need to create a new EA Account to link to your additional platform accounts.

If you try to link additional accounts, you’ll get a message that says Linked accounts found.

If you already have multiple platform accounts linked to an EA Account, they’ll stay linked, but you won’t be able to add more. We suggest choosing your preferred accounts when you link them together.

Can I link a sub-account?

Sub-accounts that share Xbox Live Gold or PlayStation®Plus won’t be able to connect to EA Accounts to play online.

If you made your EA Account using the same email address you use for your platform-specific account, load any EA game on your Xbox, PlayStation®, or Switch, and your accounts should automatically connect.

You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as your EA Account has never had the same account type linked to it before.

All your EA game progress is linked to your EA Account, not your platform account.

If you decide to unlink your persona from one account to link it to another, you’ll lose your game progress.

Check out these troubleshooting tips for common questions about account linking:

I can’t log in to my EA Account from PlayStation®, Xbox, or Switch

If it’s been a while since you played an EA game, try logging into your EA Account from your computer or mobile device.

If you’re logging in on a mobile device, open EA Help and tap the menu button (it looks like three lines) at the top right. Then click Log In:

You might need to:

Reset your password.
Use one of your Login Verification codes to sign in to your account.

Once you've signed in: restart your platform, start your game, and you should be good to go.

How can I check if I already have an EA Account?

You should already have an EA Account if you’ve bought games from our store, or played an EA game online with your platform.

If you don’t have one, you can create an account.

Try logging in on ea.com to see if you're already signed up. If you aren’t sure what email to use, try the email address you use for your Nintendo, Google Stadia, PlayStation™Network, or Xbox Live account.
If you don’t remember your password, click Forgot Your Password? to reset it.
Check your email (including your spam/junk folders) for a link to reset your password.
- If you get an email, congrats! You already have an EA Account linked to that email address.
- If you don’t get an email after 5–10 minutes, repeat these steps for any other email address you might have used instead.

Once you’re logged in, check your About Me section in your Account settings to see your Connected Accounts. Any Xbox gamertags and PlayStation™Network Online IDs that are connected to your EA Account will show up here, but connected Nintendo Accounts won’t.

I used to have an EA Account, but I don’t have access to the email for it anymore. What can I do?

If you never played any EA games on a platform with that account, you can create a new account using your current email address.
If you want to keep your old account but change the email address on it, you can update it.
Can’t remember your password for the account? Reset your password.
Don't remember the email address you used for your account? Learn how to contact us for more help.

I think I linked to the wrong EA Account

Here’s what you can do:

If your Xbox gamertag, PlayStation™Network Online ID, and/or Nintendo Account are linked to an EA Account you don’t use, you can update that account to get back in the game.
If you made a second account with your primary email address, you can move the email to the account with your games.
If you have multiple EA Accounts with games on them, one of our advisors may be able to help combine your accounts. You’ll need to be able to access both accounts, and not everything will transfer over, like game progress.

I’m getting an invalid or ineligible account error

Try resetting your EA Account password, and make sure that the platform you’re trying to use is connected to your EA Account. To do this:

Click the Log In button at the top of any help.ea.com page.
Click on the Accounts dropdown in the middle of the screen, then choose Account Security.
Go to the Connections tab.
Scroll down to Connected Accounts. If you don’t see your platform, it isn’t linked.

If the above steps didn’t help you, try using our Answers HQ forum to find a workaround.