Need help redeeming a code for a different platform?
Make sure that you log in to the EA app or Origin for Mac using the EA Account you want to add your game to. This is especially important if you're a parent who wants to add a game to your child's account.
If the game hasn’t already been added to your account, you can find the product code in your confirmation email after you’ve bought a game. Or, check the box or manual inside the box.
Once you’ve redeemed your code, your game will appear in your account.
Follow this video guide to learn how you can redeem your code in the EA app.
Once you’ve redeemed your code, your game will appear in your account.
Some codes for bonus content in The Sims 3 need to be redeemed on The Sims 3 website. Redeem your codes there to play your games and get any additional bonus content.
Some of our classic games cannot be redeemed on the EA app or Origin and can only be played if you still have the game disc. Those games include, but aren't limited to:
Redeem your EA Gift Cards in your EA Account portal.
Subscriptions and virtual currency codes, like for SimPoints, can be redeemed at the URL in your code’s instructions.
Promotional (promo) codes can give you discounts on your purchases. Redeem your promo code during the checkout process.
Restrictions on promo codes vary from game to game and promotion to promotion. You usually can't use them on games less than a month old, virtual currency, memberships and subscriptions, game time cards, third-party games, or with any other current sale or promotion.
If you received an Offers and Promotions code that appears in-game, you can collect it directly there. If you dismissed the pop-up in-game, you can still find your code in your EA Account Settings.
Check the instructions that came with your code — they should list the URL where you should go to redeem your product code. The EA app or Origin will send you to that URL when possible, but double check the product code instructions to make sure you redeem your code in the right place.
Some codes may even give you extra content when you redeem them at a specific URL. Read all instructions carefully so you don't miss out!
Your best bet is to go back to the retailer you bought the code from. They should be able to help you get a new code.
If you bought the game secondhand, it’s likely that the original owner used the code already. We can’t help with codes that have already been used on other players’ accounts.
If the code you’re trying to use has expired, we aren’t able to help. Make sure you check expiration dates on codes for the games you buy to be aware of any redemption expirations or restrictions.
If you bought the code from a retailer and it was already expired, contact the retailer for more help.
Check to see if you bought the full game or other content. It’s possible you redeemed downloadable content (DLC) or a subscription that can only be accessed once you start playing the game.
If you lose a product code, contact us so we can help. We may ask you for proof of purchase, so have it ready.
Still need help with your account?
