EA Player Help Services

How to cancel your Club Pogo subscription

What you need to know about cancelling your Club Pogo or Pogo subscription.

System requirements to play Pogo games

This article explains the system requirements to play Pogo games on Windows and Mac and teaches you about the Compatibility Scan tool on Pogo.com.

Club Pogo Renewal Program - How it works

The Club Pogo Renewal Program is a way for us to thank you for being a loyal Club Pogo member by offering you renewal benefits and goodies!

Club Pogo Guest Pass Guide

Everything you need to know about Club Pogo Guest Passes.

Upgrade to EA Play Pro for PC

See how to upgrade your EA Play for PC membership to EA Play Pro for extra benefits, like unlimited access to our newest games.

Learn about EA Play for Xbox

EA Play for Xbox is a paid membership service that lets you play the best EA games on Xbox. Find out how to become a member to get discounts and early access to new EA games.

EA Play and Xbox Game Pass

You get EA Play with your subscription to Xbox Game Pass Ultimate or Game Pass for PC. Here’s how that works.

Learn about EA Play for PlayStation

EA Play for PlayStation is a paid membership service that lets you play the best EA games on PlayStation.

Flash games on Pogo have gone away

Learn more about Pogo Flash games retiring and what that means for you.

Learn about the new Pogo experience

We’ve given Pogo’s look a refresh with a new website version. See available Challenges and where to find rewards.

Get help with the new Pogo experience

Are you having trouble with games loading or getting into the new Pogo experience? Check out this article for tips and see minimum specs for browsers and devices.

Pogo accounts are now EA Accounts

Pogo has a new sign in to connect your account across all EA games, sites, and services. Check out the new sign in page and see how to find your account info.

I forgot my Pogo screen name or password

If you’ve forgotten your password, your screen name, or the email address that’s associated with your Pogo account, use our steps to log back in.

Manage your EA Play for PC membership

Learn how to find your EA Play membership status, see your billing information, upgrade to EA Play Pro, or cancel your membership.

Troubleshoot issues with Pogo

If your Pogo games are crashing, freezing, having trouble loading, or not connecting, check out our steps to troubleshoot.

Learn about EA Play for PC

Learn how to join EA Play and EA Play Pro to play the games in The Play List, try new EA games early, and get discounts on EA app purchases.

Troubleshoot issues with EA Play

We’ve got answers and workarounds to help with some common EA Play questions and issues. Check them out to see if they help you.

How to pay for Club Pogo

Learn how to purchase additional Gem Packs and a Pogo subscription.

SW:TOR subscription FAQs

Check here for information on subscribing to STAR WARS™: The Old Republic™, including tips for setting up and managing your subscription.

SW:TOR Free-to-Play option FAQ

Here’s what you need to know about playing STAR WARS™: The Old Republic™ without a subscription.

How do I perform a Clean Re-install of Java (Uninstall and Re-install)?

Is Java not responding, or you're receiving errors? You may have extra incompatible versions of Java.

Where to find your rewards for Need for Speed™ Unbound

Buy Need for Speed™ Unbound and see what extra content you get with each edition. Order on ea.com or through your platform’s online store.

Apex Legends Seasons and updates

Apex Seasons typically last three months and introduce new content, cosmetics, and more.

How Apex Legends Ranked Arenas works

Learn how Apex Legends Ranked Arenas works, how to compete in matches, and how to earn Arenas Points (AP).

How to troubleshoot crashing in Apex Legends

Learn why Apex Legends may be crashing and freezing on PC, PlayStation, and Xbox.

How to fix Apex Legends error codes

If you’re having trouble with Apex Legends error codes, try these basic steps to see if that fixes things.

Need for Speed™ Unbound - cross-play

Learn how to manage cross-play settings and add friends in Need for Speed Unbound.

Get started with Mass Effect™ Legendary Edition

Find steps to redeem your code, download, and install the Mass Effect Legendary Edition.

What’s different in the Mass Effect Legendary Edition?

Find out what changes you can expect to see in the remastered Mass Effect Legendary Edition.

The Sims 4 base game is now free to play

Everything you need to know now that you can play The Sims™ 4 base game for free.

EA SPORTS™ FIFA 23 editions: how to buy

Pick up a copy of EA SPORTS FIFA 23 and see what extra content you’ll get with the Standard and Ultimate Editions. Order on ea.com or through your platform’s online store.

How can I close my EA Account?

Want to close your EA Account? Learn the differences between deactivating it and deleting it.

Find games that are missing from your Collection

If you can’t find your games, try these steps to find out if they’re hidden or if your purchase is still processing.

Build and buy a Bundle for The Sims 4 on PC and Mac

Bundle Expansion, Game, and Stuff Packs when you buy The Sims 4 for PC and Mac — and get downloadable content cheaper than buying it on its own.

Pre-ordering games on the EA app

Know everything about pre-ordering games using the EA app, including billing and cancellation details.

Find missing games in your Origin Library

Can’t find your games? Try some of these steps to find out if they’re hidden or if your purchase is still processing.

EA Gift Cards: Where to get them and how to use them

What’s better than the gift of play? Learn how to buy and use EA Gift Cards to pay for EA games, products, and memberships.

Troubleshoot your connection to EA games

Having problems playing online? See if these issues are keeping you from playing online, or if you’ll need to contact us to get back in your game.

How to Pre-order EA SPORTS PGA TOUR

The best of Championship golf is here. Get ready to tee off with our pre-order guide.

SW:TOR Subscriber Rewards

Learn more about the Subscriber rewards program for STAR WARS™: The Old Republic™.

Pre-ordering games on Origin

We’ve got everything you need to know about pre-ordering games on Origin, including when you’ll get billed for your purchase and how to cancel if you need to.

Dead Space™: 2023 release, platforms, and minimum PC specs

Find out about Dead Space™ editions, platform availability, including minimum requirements to run the game smoothly on PC.

How to get a refund for EA games

We stand by our games. If you’re not completely in love with your purchase, we will make it right.

Knockout City - Where’s my stuff?

Bought something new in Knockout City, and can’t find it? We’ve got the info you need.

Connecting the EA app and Discord

The EA app supports Discord integration to share your game activity with friends and servers. Learn more about the connection and its benefits.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

Claim your Battlefield V edition rewards

Find out where to find your bonus Battlefield V items in-game.

NHL® 23 editions

Interested in buying NHL® 23 for your system of choice? Unsure what you’ll get with each edition? Learn more here.

Join us in Knockout City

Are you ready for some dodgebrawl? Grab a copy of Knockout City to keep the party going.

Battlefield 1 - Platoons

Make even more of an impact on the Battlefield by banding together with your friends in Platoons.

Madden NFL 22 editions: which to buy

Buy Madden NFL 22 and see what extra content you get with each edition: Standard, MVP, and Dynasty. Order on ea.com or through your platform’s online store.

Line up on the starting grid in Formula 1® 2021

Glide into pole position in F1® 2021 on Steam, PlayStation, or Xbox.

All about the Mass Effect™ Legendary Edition

Revisit Commander Shepard or embark on your first Mass Effect™ journey with the Legendary Edition of the Mass Effect Trilogy.

Claim your Anthem™ pre-order and edition rewards

Did you pre-order Anthem, buy the Legion of Dawn edition, or score an exclusive vinyl through a promo? Find out where to claim your bonus items in-game.

View other EU stores in the EA app

If you live in the EU, you can view all European Union storefronts in the EA app. Learn how to switch your store here.

Ending code support for The Sims 2 Ultimate Collection

Starting October 11, 2018, free copies of The Sims 2 Ultimate Collection will no longer be available.

Play A Way Out with the Friend Version

Want to play A Way Out with your friend online? Invite them to play with you using the Friends Pass. Learn more about it here.

UFC 4 and Prime Gaming: What you need to know

UFC 4 and Prime Gaming are partnered up to bring you cool stuff, like in-game loot. Want in? Link your accounts and start playing.

View other EU stores in Origin

If you live in the EU, you can now view all EU stores for the Origin Store both on the web and in the Origin client. Learn how to switch your store here.

How to help manage your EA Account security and safety

We take account safety seriously. Here are some tips to help make your password and other account information more secure.

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