How to find lost progress in your EA game

Troubleshoot lost progress

If you think you’ve lost progress in your game, try these steps first.

If you’re missing content, like in-game currencies or rewards, check out these troubleshooting steps.

Check which EA Account you’re logged in to

Go to the Account Information section of your account settings to check which EA Account you’re using. If you’ve got more than one EA Account, you might be logged in to the wrong one. Once you’re logged in to the right account, you should find your progress. If your content has been sent to the wrong EA Account, we can’t transfer it.

Check that your platforms are linked

Make sure the platform you play on is linked to the right EA Account.

1
Check your Connected Accounts to make sure your platform is linked to your EA Account.
If your platform account is linked to the wrong EA Account, unlink it, then relink it to the right EA Account.
2
Make sure you’re logged in to your console with the platform account that’s linked to your EA Account.
If you haven’t linked your accounts yet, follow these steps to link them.

Once your platform and EA Account are linked correctly, you should see your progress.

Check game or platform specific tips

If you’re having trouble with Apex Legends or a mobile game, check our troubleshooting steps before contacting us.

What we can’t help with

We can’t move progress from one EA Account to another.

Contact us

If you’re still having trouble with lost progress, contact us from the bottom of this page. We can help you with things like checking which EA Account you’re logged in to, seeing which platforms are linked, or linking your accounts.

Apex Legends

Some players lost progress in Apex Legends when Cross Progression was introduced. If you’ve lost progress since Cross Progression or you’ve unlinked your accounts, here’s what you can do.

If you unlinked accounts after the merge

If you unlinked accounts before the merge

If you shared an account

If you unlink your platform account from your EA Account at any time, you’ll lose access to your progress.To get your progress back, relink your platform account to your EA Account. Make sure you link to the EA Account that contains your Apex Legends progress.Follow our steps to link your platform account to your EA Account.

Troubleshoot lost mobile progress

If you linked your account

If you didn’t link your account

If your mobile game is linked to another account, your game progress should be backed up and saved to that account. Try these steps to see if they restore your content.

If you’re not sure whether you backed up your game by linking to another account, don’t uninstall your game—you could permanently lose your progress.

1
Check for app updates and install any that are available.
2
Restart your device.
3
Log out and log back in to your game.
4
Try logging in to your account on another device if you have one.
5
If you backed up your game to a linked account, try uninstalling and reinstalling your game.
Skip this step if you’re not sure whether you’ve linked to an account.
6
If you linked your game to Google Play or Game Center, go into your device’s settings and remove your account, then launch your game and log in again manually.