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Article • Orders and rewards
How to get a refund for EA games
Find out how to get a refund for games that qualify under the EA refund policy.
Tool
Refund Tool
Not happy with an EA purchase? Request a refund for eligible EA app purchases using the Refund Tool.
Article • Security and rules
How to get help with fraud on your EA Account
If you’re the victim of account fraud or notice unauthorized purchases on your EA Account, we can refund the charges and help improve your account security.
Article • SimCity™ BuildIt
How to use the SimCity BuildIt Web Store
The SimCity BuildIt Web Store offers all standard bundles and listings, plus new and exclusive bundles only available on the Web Store. Learn how to access the Web Store, buy content, or get a refund.
Article • Orders and rewards
How to view your EA order history and refund status
Your Order History is where you'll find info about the transactions on your EA Account, including their status.
Article • Security and rules
What are EA’s warranty policies?
For information about warranties, read the policy for your region.