Play Ubisoft games with the EA app
EA Help Article
Learn how to play your Ubisoft games using Uplay with the EA app.
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Learn how to play your Ubisoft games using Uplay with the EA app.
Learn how to uninstall your games from the EA app, and how to uninstall the app itself.
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If you can’t find your games, try these steps to see if they’re hidden, your purchase is still processing, or if you lost access.
If you’re having problems downloading or updating your games, clearing your device’s cache can help.
Having trouble with your Android mobile game freezing, crashing, loading, or connecting to servers? Try these troubleshooting steps.
Having trouble with your mobile game on iOS freezing, crashing, loading, or connecting to servers? Check out these troubleshooting steps for Apple iOS.
After you set up 2FA, we’ll send you a code to make sure it’s you any time a new device tries to log in to your EA Account.
Log in to your EA Account, check your security info, and brush up on the rules to get into your game.
Try these steps to fix EA games crashing or freezing on your PC, PlayStation 4 or 5, or Xbox One and Series X|S.
Learn how to set up a child account for your kids to help them have a safer and age-appropriate gaming experience while they play.
Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.
We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.
Learn how to find your email address in your account settings or the menu of some of your favorite games on PlayStation and Xbox.
Learn more about when you can update your child’s EA Account to a teen EA Account.
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Learn all about product codes, promotional codes, and how to redeem them.
Access to certain online features for a child's account depends on the game, platform, and the parental controls that have been set.
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Learn how to manage in-game purchasing and add your payment methods when playing EA games on PC, console, or a mobile device.
Learn how to link your EA Account to YouTube and be eligible to earn rewards for watching select streams.
When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase. Here’s what we'll need you to send us.
You can view a lot of your EA Account data on help.ea.com or in your EA Account settings.
Having problems playing EA games online?
If you bought or earned in-game content and it’s missing, check out the steps below to find it.
Follow these steps to learn how to close your mobile game account and delete your mobile game data.
Learn how to buy and install EA games on Steam, play with friends, and more.
We’ll show you how to set up your new EA Account and help you get in the game.
Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.
Learn how to link your mobile game to your Google Play or Apple ID account so you don’t lose your saves.
Find out how to get a refund for games that qualify under the Great Game Guarantee.
Learn how to delete your EA Account or EA Forums account or request to delete your data.
If you think your EA Account was hacked, these steps may help secure it again.
When we notice unusual activity on your EA Account, we lock it for your safety.
Connect your EA Account to Twitch to earn Drops for watching streams.
Learn how to join an EA closed beta and what to do if you need help with your beta code.
Learn how to download and buy downloadable content (DLC) for classic EA games on PC.
Learn how to find friends, play across platforms, and manage your social gaming experience with EA connect.
Learn how to run a DxDiag report on your computer to help diagnose problems when your PC game isn’t working as it should.
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