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If you’re having trouble with Apex Legends error codes, try these basic steps to see if that fixes your issue.

Before you start Temporary error codes Common error codes Anti-cheat errors
  • Check @PlayApex and @EAHelp for any reported issues.
  • Restart Apex Legends and your system.
  • Reinstall Apex Legends. Don’t worry, your game progress will be there when you reinstall the game.

Is Apex Legends down?

Check the Apex Legends server status to see if Apex Legends is down.

Some error codes appear when something is temporarily broken. These issues will generally fix themselves when you restart your game.

If your issue continues, go to Answers HQ to get more help.

Error code 110

Description

A general account issue that’s usually temporary.

Solution 

Restart your game.

Error code 102122

Description

An EA Account linking issue that’s usually temporary.

Solution 

Restart your game.

Error code 429

Description

This issue is usually caused by server maintenance or downtime. 

Solution 

  • Check the Apex Legends server status to see if Apex Legends is down.
  • Check @PlayApex and @EAHelp for any reported issues.
  • If there are no reported server issues, restart Apex Legends and your system. 
  • Check for game updates.
If the servers are down or undergoing maintenance, you’ll need to wait for a fix.

This profile is already logged in on another device

Description

This happens when you’ve recently logged out of the game on another platform.

Solution 

Wait a few minutes and the error will clear.

Some bugs don't have a code name and can happen after important updates or server issues. If you need help troubleshooting, go to our Answers HQ forums.

This account is not permitted to play online

Description

Your account might be banned. If you haven’t been banned, you may be having connection issues.

Solution 

Learn how to check your ban status and appeal a ban

If you haven’t been banned, try restarting Apex Legends and your system. 

If you’re having connection issues, try our troubleshooting steps to check your connection.

Snake

Description

A temporary penalty for leaving a match early.

Solution 

You need to wait until the error code stops displaying before joining another match. 

Error code [type=null]

Description

This error code happens when Season changeovers cause crashes.

Solution 

The error will be fixed when your game updates. 

Error code:net

Description

An EA server stops answering the game.

Solution 

Try: 

  • restarting your router
  • using an Ethernet network 
  • rebooting your PC or restarting your console. 

If you keep getting this error, you might need to wait for a fix.

Error code:leaf

Description

EA servers aren’t responding, so we can’t connect you to a match.

Solution 

Try: 

  • restarting your router
  • using an Ethernet network 
  • rebooting your PC or restarting your console. 

If you keep getting this error, you might need to wait for a fix.

Error code wheel on PlayStation® 4

Description

A similar error code to error code:net and error code:leaf.

Solution 

Try: 

  • restarting your router
  • using an Ethernet network.

If you keep getting this error, you might need to wait for a fix.

Error code 100

Description

This error can happen if the time zone or date of birth on your EA Account and platform account don’t match.  

Solution 

Make sure the time zone and date of birth are the same on your platform account and your EA Account.

Error code 23

Description

This error can be caused by outdated graphics drivers or missing or damaged game files.

Solution 

  1. Make sure the settings on your EA Account match the settings on the EA app, including the language and region.
  2. Update your graphic drivers
  3. If you’re playing on PC:
    • press the Windows key + R
    • type appwiz.cpl
    • hit Enter
    • repair or reinstall the latest version.

DirectX error 4294967287

Description

You might get this error when you’re trying to install Apex Legends.

Solution 

Do a clean boot of your computer.

We don’t recommend you uninstall your anti-virus software at any point to fix this issue. 

Apex_crash.txt

Description

Your game has crashed.

Solution 

DXGI_ERROR_, DEVICE_HUNG

Description

A background app is stuck.

Solution 

Fully restart your system. 

Out of Sync with server

Description

Your game is out of sync with the server.

Solution 

  • Go to Settings
  • Under the Video tab, set Texture Streaming Budget to None

Party leader quit or Party not ready

Description

The game thinks there’s a problem with your Party. 

Solution 

  • Try to leave the party and join again.
  • Go to the Lobby and invite your friends to join your party instead.
  • Click Return to Main Menu, then go back to the Lobby.
  • Switch game modes from Play Apex to Training, then go back to Play Apex.
  • Restart your game.

Club operation 19 failed

Description

This error usually happens when you resume the game from a standby position (an idle mode where your console isn’t fully switched off).

Solution 

Restart your game. 

r5apex.exe

Description

This can be caused by an inconsistency with the game installation.  

Solution 

  • Repair the game files by going to the EA app > Library > Apex Legends.
  • Select the Manage icon then click Repair
  • Update your Windows software.

Invalid game executable

Description

You need to add Apex Legends as an exception. 

Solution 

Avast:

  1. Open Avast.
  2. Go to Settings.
  3. Choose General.
  4. Click Exclusions.
  5. Add: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" here.
  6. Press Ok
  7. Repair Apex Legends by going to the EA app > Library > Apex Legends. Select the Manage icon then click Repair.

AVG:

  1. Open AVG.
  2. Click Menu and go to Settings.
  3. Choose General, then click Exceptions.
  4. Click Add Exception and paste:
    "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe"
    .
  5. Click Add Exception.
  6. Repair Apex Legends by going to the EA app > Library > Apex Legends. Select the Manage icon then click Repair.

shoe

Description

There’s a problem connecting your game to EA servers.

Solution 

  • Restart your router and reinstall your game.
  • For PC,  lower the video memory.
    • Open Apex Legends
    • Go to Settings and select the Video tab.
    • Scroll down to Advanced, and change the Texture Streaming Budget to None

CE-34878-0

Description

An error occurred with your game.

Solution 

Try restarting your console in Safe Mode using PlayStation®’s steps

Game version does not match host

Description

This happens when your game is running on an outdated patch. 

Solution 

You need to check and update your game to the latest patch. Follow the steps below.

Steam

If you see a download progress bar on the launch screen when you load Apex Legends, Steam is updating your game in the background.

You can’t enter game modes while Steam downloads the update. Installation might take a few minutes.

Xbox

  1. Select Apex Legends™ in My Games & apps.
  2. Select the Menu button. It looks like three horizontal lines.
  3. Select Manage All, then Updates.

PlayStation®

Follow these steps to check for updates on PlayStation® consoles.

Nintendo Switch™

Follow these steps to check for updates on the Nintendo Switch™.

Unable to connect [code:clock]

Description

Apex Legends servers have stopped waiting for you to connect to them.

Solution 

  1. Check the Apex Legends server status to see if Apex Legends is down.
  2. Check @PlayApex and @EAHelp for any reported issues.
  3. Run an internet speed test to make sure you’re not having problems with your internet connection. 
  4. Change your Data Center.
  5. Restart your router.
  6. Restart your platform. 

ui/userinfo.nut

Description

Your game is having trouble processing. This is a PlayStation® specific error. 

Solution 

Change your language to English UK as a temporary fix. 

PlayStation®

  • Select the Settings cog. 
  • Select System
  • Select Language, then Console Language
  • Choose English (United Kingdom)

Follow these steps for PlayStation® 4.

Use our Easy Anti-Cheat troubleshooting steps for Apex Legends.

The client failed anti-cheat runtime integrity check

This error happens when there’s an issue with Anti-Cheat integrity, which can be caused by a corrupted file.

  1. Go to the EA app.
  2. Go to your Library and find Apex Legends.
  3. Select the Manage icon (the three dots in the upper-right corner of your game), and choose Repair.

If this doesn’t fix your problem, you may need to wait for a fix.

  • If the above steps didn’t help you, you don’t see your error code, or you have a fix for the issue we didn’t cover, head over to our Answers HQ forums to find a workaround.
  • Check the Apex Legends Trello board for error codes and other issues.
  • Follow @EAHelp and @PlayApex for everything from outage info to game news.
  • Subscribe to EA Help on YouTube for video walkthroughs and guides.

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