Description

A general account issue that’s usually temporary.

Solution 

Restart your game.

Description

An EA Account linking issue that’s usually temporary.

Solution 

Restart your game.

Description

This issue is usually caused by server maintenance or downtime. 

Solution 

• Check the Apex Legends server status to see if Apex Legends is down.
• Check @PlayApex and @EAHelp for any reported issues.
• If there are no reported server issues, restart Apex Legends and your system. 
• Check for game updates.

Description

This happens when you’ve recently logged out of the game on another platform.

Solution 

Wait a few minutes and the error will clear.

Description

Your account might be banned. If you haven’t been banned, you may be having connection issues.

Solution 

Learn how to check your ban status and appeal a ban

If you haven’t been banned, try restarting Apex Legends and your system. 

If you’re having connection issues, try our troubleshooting steps to check your connection.

Description

A temporary penalty for leaving a match early.

Solution 

You need to wait until the error code stops displaying before joining another match. 

Description

This error code happens when Season changeovers cause crashes.

Solution 

The error will be fixed when your game updates. 

Description

An EA server stops answering the game.

Solution 

Try: 

• restarting your router
• using an Ethernet network 
• rebooting your PC or restarting your console. 

If you keep getting this error, you might need to wait for a fix.

Description

EA servers aren’t responding, so we can’t connect you to a match.

Solution 

Try: 

• restarting your router
• using an Ethernet network 
• rebooting your PC or restarting your console. 

If you keep getting this error, you might need to wait for a fix.

Description

A similar error code to error code:net and error code:leaf.

Solution 

Try: 

• restarting your router
• using an Ethernet network.

If you keep getting this error, you might need to wait for a fix.

Description

This error can happen if the time zone or date of birth on your EA Account and platform account don’t match.  

Solution 

Make sure the time zone and date of birth are the same on your platform account and your EA Account.

Description

This error can be caused by outdated graphics drivers or missing or damaged game files.

Solution 

1. Make sure the settings on your EA Account match the settings on the EA app, including the language and region.
2. Update your graphic drivers. 
3. If you’re playing on PC:
   • press the Windows key + R
   • type appwiz.cpl
   • hit Enter
   • repair or reinstall the latest version.

Description

You might get this error when you’re trying to install Apex Legends.

Solution 

Do a clean boot of your computer.

We don’t recommend you uninstall your anti-virus software at any point to fix this issue. 

Description

Your game has crashed.

Solution 

• Follow our steps on fixing crashing and freezing.
• Repair the game files by going to the EA app > Library > Apex Legends. Select the Manage icon then click Repair.

Description

A background app is stuck.

Solution 

Fully restart your system. 

Description

Your game is out of sync with the server.

Solution 

• Go to Settings. 
• Under the Video tab, set Texture Streaming Budget to None. 

Description

The game thinks there’s a problem with your Party. 

Solution 

• Try to leave the party and join again.
• Go to the Lobby and invite your friends to join your party instead.
• Click Return to Main Menu, then go back to the Lobby.
• Switch game modes from Play Apex to Training, then go back to Play Apex.
• Restart your game.

Description

This error usually happens when you resume the game from a standby position (an idle mode where your console isn’t fully switched off).

Solution 

Restart your game. 

Description

This can be caused by an inconsistency with the game installation.  

Solution 

• Repair the game files by going to the EA app > Library > Apex Legends.
• Select the Manage icon then click Repair. 
• Update your Windows software.

Description

You need to add Apex Legends as an exception. 

Solution 

Avast:

1. Open Avast.
2. Go to Settings.
3. Choose General.
4. Click Exclusions.
5. Add: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" here.
6. Press Ok. 
7. Repair Apex Legends by going to the EA app > Library > Apex Legends. Select the Manage icon then click Repair.

AVG:

1. Open AVG.
2. Click Menu and go to Settings.
3. Choose General, then click Exceptions.
4. Click Add Exception and paste:
   "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe".
5. Click Add Exception.
6. Repair Apex Legends by going to the EA app > Library > Apex Legends. Select the Manage icon then click Repair.

Description

There’s a problem connecting your game to EA servers.

Solution 

• Restart your router and reinstall your game.
• For PC,  lower the video memory.
  • Open Apex Legends
  • Go to Settings and select the Video tab.
  • Scroll down to Advanced, and change the Texture Streaming Budget to None. 

Description

An error occurred with your game.

Solution 

Try restarting your console in Safe Mode using PlayStation®’s steps. 

Description

This happens when your game is running on an outdated patch. 

Solution 

You need to check and update your game to the latest patch. Follow the steps below.

Description

Apex Legends servers have stopped waiting for you to connect to them.

Solution 

1. Check the Apex Legends server status to see if Apex Legends is down.
2. Check @PlayApex and @EAHelp for any reported issues.
3. Run an internet speed test to make sure you’re not having problems with your internet connection. 
4. Change your Data Center.
5. Restart your router.
6. Restart your platform. 

Description

Your game is having trouble processing. This is a PlayStation® specific error. 

Solution 

Change your language to English UK as a temporary fix. 

PlayStation® 5 

• Select the Settings cog. 
• Select System. 
• Select Language, then Console Language. 
• Choose English (United Kingdom). 

Follow these steps for PlayStation® 4.