You might get this error for a few reasons, like if your original payment method is no longer on your account or if it expired.

Here’s how to check the status of your refund.

1. Go to your EA Account and sign in using the EA Account details you used to join EA Play.
2. From the options on the left, choose the Order History tab.
3. Find EA Play in your orders and expand the order details by selecting the + plus sign.
4. Check the status of your refund in the Status column.
   • If your status is Completed, your refund was successful.
   • If your status is Failed, your payment provider denied the refund request, or your payment method no longer exists. If you canceled your credit card or closed your payment account before the refund went through, that may be why it failed.

It’s taking a little longer than usual for us to process your upgrade. As soon as it’s finished, we’ll email you to let you know that your upgrade went through. Then, we’ll send you a refund for the remaining paid time left on your EA Play membership.

You can also check the status of your upgrade and refund by signing in to your EA Account and checking your Order History.

If the processing time for your refund has passed and you still haven’t received it, make sure the refund process began automatically when you upgraded to EA Play Pro. To do this, go to My Cases to check for a case related to your EA Play refund.

Can’t find any cases related to your refund? There might have been an error that prevented the refund process from activating once you upgraded to EA Play Pro. If so, you can manually request your refund.

• EA Play Pro on PC is only available on the EA app. It’s not available on Steam, Epic, PlayStation®, or Xbox. If you joined EA Play on any platform except for the EA app, you can’t upgrade to EA Play Pro.
• If you joined through the EA app, learn how to upgrade from EA Play to EA Play Pro.
• EA Play Pro isn’t available in Brazil.

If you upgraded to EA Play Pro but want to go back to EA Play, you can downgrade your membership type. Learn how to downgrade from EA Play Pro to EA Play.

• If you upgrade to EA Play Pro, you can downgrade back to EA Play at any time. Or, you can cancel your membership entirely.
• Learn how to cancel your EA Play or EA Play Pro membership.

• Be sure to carefully check what games are available to you before upgrading to EA Play Pro.
• Games in The Play List may vary by region and platform. Find out what games are available in your region.
• Games will be added to and removed from EA Play and EA Play Pro over time. If a game is leaving EA Play, the date it’ll be removed will be on the game details page or in your Library, if you’ve added it there.