How to fix Apex Legends™ error codes

Updated 2 weeks ago1 min read

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Learn how to troubleshoot Apex Legends errors, or get more help with your issue.

Table of Contents

What to try first

  • Check @PlayApex and @EAHelp for any reported issues.
  • Restart Apex Legends and your system.
  • Reinstall Apex Legends. Don’t worry, your game progress will be there when you reinstall the game.

Is Apex Legends down?

Check the Apex Legends server status to see if Apex Legends is down.

Apex Legends temporary error codes

Some error codes appear when something is temporarily broken. These issues  are generally resolved by restarting your game.If your issue continues, go to EA Forums to get more help.

Error code 110

  • Description: a general account issue that’s usually temporary.
  • Solution: restart your game.

Error code 102122

Error code 429

This issue is usually caused by server maintenance or downtime. 
  • Check the Apex Legends server status to see if Apex Legends is down. If the servers are down or undergoing maintenance, you’ll need to wait for a fix.
  • Check @PlayApex and @EAHelp for any reported issues.
  • If there aren’t any reported server issues, restart Apex Legends and your system. 
  • Check for game updates.

This profile is already logged in on another device

  • Description: this happens when you’ve recently logged out of the game on another platform.
  • Solution: wait a few minutes and the error will clear.

Apex Legends common error codes

Some bugs don't have a code and can happen after important updates or server issues. If you need more help troubleshooting, go to EA Forums. 

This account is not permitted to play online 

Your account might be banned. If you haven’t been banned, you might be having connection issues.

Snake 

  • Description: a temporary penalty for leaving a match early.
  • Solution: you need to wait until the error code stops displaying before joining another match. 

Error code [type=null] 

  • Description: this error code happens when Season changeovers cause crashes.
  • Solution: the error will be fixed when your game updates. 

Error code:net

An EA server stops answering the game. Try: 
  • restarting your router
  • using an Ethernet network 
  • rebooting your PC or restarting your console. 
If you keep getting this error, you might need to wait for a fix.

Error code:leaf 

EA servers aren’t responding, so we can’t connect you to a match. Try: 
  • restarting your router
  • using an Ethernet network 
  • rebooting your PC or restarting your console. 
If you keep getting this error, you might need to wait for a fix.

Error code wheel on PlayStation®4

A similar error code to error code:net and error code:leaf. Try: 
  • restarting your router
  • using an Ethernet network.
If you keep getting this error, you might need to wait for a fix.

Error code 100

This error can happen if the time zone or date of birth on your EA Account and your platform account don’t match.  Make sure the time zone and date of birth are the same on your platform account and your EA Account.

Error code 23

This error can be caused by outdated graphics drivers or missing or damaged game files.
  • Make sure the settings on your EA Account match the settings on the EA app, including the language and region.
  • Update your graphic drivers. 
  • If you’re playing on PC:
    • press the Windows key + R
    • type appwiz.cpl
    • hit Enter
    • repair or reinstall the latest version.

DirectX error 4294967287

You might get this error when you’re trying to install Apex Legends.Do a clean boot of your computer. We don’t recommend uninstalling your anti-virus software to fix this issue. 

Apex_crash.txt

Your game has crashed.

DXGI_ERROR_, DEVICE_HUNG

  • Description: a background app is stuck. 
  • Solution: fully restart your system. 

Out of Sync with server

Your game is out of sync with the server.
  • Go to Settings. 
  • Under the Video tab, set Texture Streaming Budget to None. 

Party leader quit or Party not ready

The game thinks there’s a problem with your Party. 
  • Try to leave the party and join again.
  • Go to the Lobby and invite your friends to join your party instead.
  • Select Return to Main Menu, then go back to the Lobby.
  • Switch game modes from Play Apex to Training, then go back to Play Apex.
  • Restart your game.

Club operation 19 failed

This error usually happens when you resume the game from a standby position (an idle mode where your console isn’t fully switched off). Restart your game. 

r5apex.exe

This can be caused by an inconsistency with the game installation.  
  • Repair the game files by going to the EA app > Library > Apex Legends.
  • Select the Manage icon and choose Repair. 
  • Update your Windows software.

Invalid game executable

You need to add Apex Legends as an exception. 




  1. 1
    Open Avast.
  2. 2
    Go to Settings.
  3. 3
    Choose General.
  4. 4
    Select Exclusions.
  5. 5
    Add: "C:\Program Files (x86)\Origin Games\Apex\r5apex.exe" here.
  6. 6
    Select Ok. 
  7. 7
    Repair Apex Legends by going to the EA app > Library > Apex Legends. Select the Manage icon and choose Repair.  

shoe 

There’s a problem connecting your game to EA servers.
  • Restart your router and reinstall your game.
  • For PC,  lower the video memory.
    • Open Apex Legends.
    • Go to Settings and select the Video tab.

CE-34878-0

  • Description: an error occurred with your game.
  • Solution: try restarting your console in Safe Mode. 

Game version does not match host

This happens when your game is running on an outdated patch. You need to check and update your game to the latest patch. 
If there’s a download progress bar on the launch screen when you load Apex Legends, Steam is updating your game in the background.You’ll need to wait until Steam downloads the update before you can play. Installation might take a few minutes.

Unable to connect [code:clock] 

Apex Legends servers have stopped waiting for you to connect to them.

ui/userinfo.nut

Your game is having trouble processing.  This is a PlayStation® specific error.As a temporary fix, change your language to English UK. 
  • Select the Settings cog. 
  • Select System. 
  • Select Language, then Console Language. 
  • Choose English (United Kingdom).  

Apex Legends Anti-Cheat errors

The client failed anti-cheat runtime integrity check

This error happens when there’s an issue with Anti-Cheat integrity, which can be caused by a corrupted file. 
  1. 1
    Open the EA app. 
  2. 2
    Go to your Library and find Apex Legends. 
  3. 3
    Select the Manage icon (the three dots in the upper-right corner of your game),  and choose Repair. 
If this doesn’t solve the issue, you may need to wait for a fix. 

How to get more help with Apex Legends error codes

Head over to EA Forums if:
  • your error code isn’t listed
  • the troubleshooting steps didn’t solve your issue
  • you have a fix for an issue that we didn’t cover.
You can also check the Apex Legends Trello board for error codes and other issues. 
Still having issues?
Get in touch with our customer support team for more help.