What you need before contacting EA Help

1 min read

Overview

Getting help is quicker when you have the right details ready. Make sure you gather as much info as possible before contacting EA Help so advisors can resolve your issue faster.

Get ready before you contact EA Help

Before you reach out, gather as much of this info as possible:
  • your EA ID or email address
  • your platform (PlayStation®, Xbox, PC, etc.)
  • your platform account ID (like your gamertag or Online ID)
  • proof of purchase
  • the date and time the issue started
  • details about what happened and what you’ve already tried
  • any error messages you’ve seen (copy them exactly if possible)
  • screenshots or video clips showing the issue.
Having this ready helps us understand your issue faster and reduces the need for follow-up questions.Once you’ve gathered your details, select the Contact us button at the bottom of the page or go to EA Help.
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