There is a 25MB size limit for each file you attach to your case.
You can check the size of your file by right-clicking on it and choosing Properties. Look for Size on disk and make sure it’s under 25MB.
If it’s a text file or an image that’s bigger than 25MB, try compressing it:
This will make a smaller Zip file that you should be able to attach to your case.
An orange loading bar will pop up underneath the Attach files… button. When it’s done, you'll see a paperclip icon with the number of attachments you've added.
Once you’ve attached your files, you can get back in touch with us by clicking the Resume button. Pick how you want to talk to us so we can take a look at the attachments you’ve added and get to work fixing your issue.