Find games that are missing from your EA app Library

Missing games

If you’re missing your game, you might be having problems with your EA Account or your payment method. Here’s what you can do.

Check if your payment went through

If your new game isn’t in your Library, your order might still be processing

1
Go to the EA Account Payment and Wallet tab.
2
Select your Order history.
3
Check the order status for your purchase.
If it’s still processing, you’ll get your game when it’s completed.
If your order isn’t showing, then you may have bought the game on another account. Try logging in to the EA Account Settings portal with other email addresses you may have used instead.

Once your payment has been processed, your full game will show up in your Library.If you purchased your game from somewhere other than the EA app Store, you’ll need to redeem your product code. If you’ve done that, check with your retailer for any instructions you might have missed.

Make sure you purchased a full game and not DLC or a subscription. Games like The Sims and Battlefield have multiple expansions and subscriptions that only become active when you own the base game.Only full games show up in your EA app Library. If you’re looking for missing DLC or expansion packs, find out more below.

Check your ban status

If you have a ban or suspension on your account, you may have lost access to your game. Follow these steps to check your ban status, make an appeal, or resecure your account if you think it was hacked.

Check if your EA Play membership is active

If you don’t own your game outside of your EA Play membership, you’ll need to make sure it’s active to keep playing

1
Go to the EA Account Subscriptions and Memberships page.
2
If you have an active EA Play membership, you’ll see Active underneath EA Play, along with when your membership expires.

The Subscriptions and memberships tab on the EA Account Settings portal. A red box highlights the EA Play tab.

If your membership expired or was cancelled, select the arrow next to EA Play to manage your membership.

Missing DLC or expansion packs

Here’s where to find your expansion packs and downloadable content (DLC):

1
Launch the EA app and log in to your account.
2
Select Library.
3
Hover over the game tile you bought the expansion pack or DLC for, and select the three dots that appear in the top-right corner.
4
Select Manage add-ons.

Here you’ll see add-ons you have for a game.

If your game is still missing

1
Try clearing your cache.
2
Select the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click Restart app.
If this doesn’t work, log out of the app and back in again to refresh your Library. You can also try uninstalling and reinstalling the EA app.