Overview
If you can’t find your San Van Bucks or content in Skate, here’s what you can do.
Troubleshoot missing content
If you’re missing all your items, your EA Account might have been hacked. Find out how to re-secure your account.
Restart your system and game
Restarting your system or game can help missing content load. Once you’ve restarted your game and platform, check to see if your content has loaded.Check which EA Account you’re logged into
If you’ve got more than one EA Account, you might be logged in to the wrong one. Go to the Account Information section of your account settings to check which EA Account you’re using. If your content has been sent to the wrong EA Account, we can’t transfer it.Check for server status issues
If your game or platform’s servers are down, your content might not come through until issues are fixed. Check our server status page and see if we’ve mentioned any problems on @EAHelp or @skate.Check in-game
Make sure you didn’t accidentally discard or use your content somewhere in-game. We can’t help with items you’ve used or discarded. If your balance hasn’t updated, you can try opening another Product Box. This can help your game resync.Check your transaction went through
If you bought something with real-world money, check the transaction went through with your bank account and the physical store or digital retailer.- Epic Games for PC
- Microsoft for Xbox
- Sony for PlayStation®
- Steam for PC
Contact us
If you’ve tried the steps above and waited 24 hours but your content still hasn’t appeared, contact us from the bottom of this page. Try to have this info ready so we can help you faster.- Your EA Account email
- The type of console or platform you play on (e.g., PC or PlayStation®)
- Your platform account username
- Details about the missing content
- How or where you got the content
- The approximate date and time you got the content and when you noticed it was missing.
- Proof of purchase if you bought the missing content with real money
Proof of purchase is usually an image of your transaction history and purchase confirmation which includes info like the product name, purchase date, and your details.For more help, read our guide.
What we can’t help with
We can’t help you before 24 hours have passed, as content can take time to appear. We also can’t recover anything that you:- didn’t earn
- sent to the wrong platform or account.