EA Player Help Services

Club Pogo Renewal Program - How it works

The Club Pogo Renewal Program is a way for us to thank you for being a loyal Club Pogo member by offering you renewal benefits and goodies!

How to pay for Club Pogo

Learn how to purchase additional Gem Packs and a Pogo subscription.

I forgot my Pogo screen name or password

If you’ve forgotten your password, screen name, or the email address for your Pogo account, use our steps to log back in.

How to manage your EA Account security and safety

We take account safety seriously. Here are some tips to help make your password and other account information more secure.

How to get help with fraud on your EA Account

If you're the victim of account fraud or notice unauthorized purchases on your EA Account, we can refund the charges and help improve your account security.

How can I delete my EA Account?

Learn how to delete your EA Account or EA Forums account or request to delete your data.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

Does my EA game have cross-play and cross-progression?

See which EA games have cross-play and cross-progression here.

EA games unavailable in some countries or regions

At times, some or all of EA’s library of games may be unavailable in certain countries or regions. Read on to see where EA games are unavailable and why.

EA rules to know and follow

Learn how to play by EA’s rules to make sure you, and players like you, have fun and stay safe while playing our games.

How do I deactivate my EA Account?

Need to temporarily deactivate your EA Account? Read on to learn more.

How to link your EA Account to YouTube

Learn how to link your EA Account to YouTube and be eligible to earn rewards for watching select streams.

How to use EA content under EA’s IP Policy

If you’d like to use our IP (Intellectual Property) for personal purposes, check out our guidelines.

Link your Facebook ID to your EA Account

Learn how to link your Facebook ID to, or unlink it from, your EA Account.

How to link your EA Account to Twitch

Connect your EA Account to Twitch to earn Drops for watching streams.

How to set up an EA Account for a child

Learn how to set up a child account for your kids to help them have a safer and age-appropriate gaming experience while they play.

How to create an EA ID

We’ll show you how to set up, update, and find your EA ID.

Upgrade a child EA Account to a teen account

Learn more about when you can update your child’s EA Account to a teen EA Account.

How to enable two-factor authentication on your EA Account

You can enable two-factor authentication (2FA) for extra account security. After you set up 2FA, we’ll send you a code to make sure it’s you any time a new device tries to log in to your EA Account.

How to create an EA Account

Get ready to play. We’ll show you how to set up your new EA Account and help you get in the game.

How to provide proof of purchase

Here’s what to send us when we ask you to provide proof of purchase.

Check the server status of EA games

If you can’t connect to your EA game, check if servers are down here.

Update the password for your child’s account

If your child lost the password for their EA Account, learn how to reset it by requesting a password reset.

How to update your EA Account

Here’s what you need to know about updating your email address, EA ID, password, and other information in your EA Account settings.

How to attach a file to your EA Help case

Use these steps to send us screenshots, a proof of purchase, a DxDiag, or other info. Our advisors use these to help fix your issue.

How to close your mobile game account

Follow these steps to learn how to close your mobile game account and delete your mobile game data.

How to update your EA privacy settings and email preferences

Control what others can see about you on your EA Account by managing your privacy settings.

Troubleshoot your connection to EA games

Having problems playing EA games online? Follow our tips to help restore your connection.

Find your EA Account email address

Learn how to find your email address in your account settings or the menu of some of your favorite games on PlayStation and Xbox.

What to do if you accidentally made a second EA Account

If you accidentally created a duplicate EA Account, here’s how to merge your information into one account.

Get information about EA Account locks, bans, and suspensions

Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake.

Linking your platform accounts to your EA Account

Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), or Nintendo Account to your EA Account.

Clear cache to fix your game download or upload

If you’re having problems downloading or updating your games, clearing your device’s cache can help.

What to do if your EA Account has been hacked

If you think your EA Account was hacked, these steps may help secure it again.

How to get a refund for EA games

Find out how to get a refund for games that qualify under the Great Game Guarantee.

How to get help with your EA Account

Get help with your EA Account on EA Help and learn how to contact us using the EA Help website.

How to link your EA Account to your Epic Games account

Having trouble linking your EA Account to your Epic Games account? Check out the steps below for some troubleshooting tips.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

Unusual account activity

When we notice unusual activity on your EA Account, we lock it for your safety. Here’s what that means and how you can protect yourself.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

EA Help self-service tools

If you need to request a refund, redeem a code, or get help with EA SPORTS FC Draft Tokens and connectivity, you can use one of our self-help tools below.

Troubleshoot PC, PlayStation, and Xbox crashing or freezing

Try these steps to fix EA games crashing or freezing on your PC, PlayStation 4 or 5, or Xbox One and Series X|S.

What to do if you find a vulnerability in an EA game or product

As part of the Coordinated Vulnerability Disclosure, we’re committed to protecting our players by fixing reported security issues in our games and services.

How EA handles reports of harassment and illegal content

Find out how EA handles reports of harassment and inappropriate or illegal content, and what actions we may take to keep players safe.

EA Gift Cards: Where to get them and how to use them

Learn how to buy and use EA Gift Cards to pay for EA games, products, and memberships.

How to clean or safe boot your computer

A clean or safe boot on your PC or Mac can help fix problems installing, launching, or accessing game content.

How to view your EA Account data

You can view a lot of your EA Account data on help.ea.com or in your EA Account settings. Learn how to find it here.

How parental controls impact child accounts

Access to certain online features for a child's account depends on the game, platform, and the parental controls that have been set.

I can't log in to my EA Account

We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.

Unlink your platform accounts from your EA Account

Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.

Troubleshooting payment issues in the EA app

If you’re having trouble making your purchase, see if our troubleshooting tips help you.

Popular help topics in Pogo

Get help with common issues that players are running into in Pogo.

Popular help topics in Pogo

Get help with common issues that players are running into in Pogo.

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