Password

Reset or recover my password

Change my email address

Link accounts

Link or unlink your EA Account

Security

Manage my account security

Orders

Manage my orders

Redeem

Redeem a game or product code

My cases

View open or past cases

$Infractions$

Ban history

View current or past bans and suspensions

Popular help topics in The Sims 4

Get help with common issues that players are running into in The Sims 4.

I need help getting my game to work

I want to dispute a ban or suspension

I want to update my EA Account information

I want to report another player

I need help logging in to my EA Account

I want to unlink my platform from my EA Account

See all help topics

Top The Sims 4 Help Articles

Backing up and resetting The Sims 4

Follow these steps to check for a corrupted save file or Gallery download in the Sims 4.

Level up your skills in The Sims 4 with our how-to guides

The Sims 4 pregnancy guide

Everything you need to know about having a baby in The Sims 4.

How to appease the gnomes in The Sims 4

Learn how to appease, anger, and what to gift the gnomes in The Sims 4.

How to make objects bigger in The Sims 4

Find out how to make objects bigger and smaller in The Sims 4.

How to update The Sims 4 Base Game

Need some help updating The Sims 4 Base Game? Follow our guide below.

How to download The Sims 4 Base Game

Need some help downloading The Sims 4 Base Game? Follow our guide below.

The Sims 4 deaths guide

A guide to all the deaths in The Sims 4, how to trigger them, how to plead with Grim, and how to cheat death.

How to use The Sims 4 Gallery

Learn how to access, upload, and download from the Gallery in The Sims 4.

What you need to know about the 64-bit version of The Sims 4

Find out why the 64-bit version of The Sims 4 might run best on your computer.

The Sims 4 Legacy Edition

From December 12, 2022, The Sims 4: Legacy Edition will no longer be available on PC and Mac. Your saved games are unaffected (see below).

How to earn rewards through Events in The Sims 4

A guide to Events in The Sims 4: how to join, how to claim your rewards, and where to find them.

The Sims 4 system requirements

Learn if your PC or Mac meets the minimum and recommended requirements for The Sims 4.

The Sims 4 base game is now free to play

Everything you need to know now that you can play The Sims™ 4 base game for free.

How to restore a past saved game in The Sims 4

Learn how to recover a past save of The Sims 4 on desktop or console.

Switching from PC to Mac on The Sims 4

Learn about transferring save files and other common tips to play The Sims 4 on Mac.

What you need to know about The Sims 4 on console

What you need to know about The Sims 4 on console: the difference between editions, what packs you can buy, troubleshooting, and how to get started.

The Sims 4 gardening guide: Grafting, seasonal plants, and PlantSims

Everything you need to know about gardening in The Sims 4.

How to create Residential Rentals in The Sims™ 4 For Rent

The Sims 4 For Rent Expansion Pack comes with a brand new lot type: Residential Rentals.

How to reset stuck and unresponsive Sims in The Sims 4

Sometimes your Sims get stuck, but you can reset them with the “resetSim” command in the cheat window.

How to rotate objects in The Sims 4

Learn how to rotate and turn items in The Sims 4 Build Mode.

How to install packs in The Sims 4

Need some help with your pack install? Follow our guide below.

The Sims 4 sexuality, romance, and attraction guide

Find out how to customize your Sim’s sexual orientation, Turn-Ons/Turn-Offs, Romantic Boundaries, and WooHoo settings.

Build and buy a Bundle for The Sims 4 on PC and Mac

Bundle Expansion, Game, and Stuff Packs to get downloadable content cheaper than buying it on its own.

The Sims 4: Mods, game updates and error codes

Everything you need to know about re-enabling Mods after a game update and troubleshooting common Mod error codes.

How to use EA content under EA’s IP Policy

If you’d like to use our IP (Intellectual Property) for personal purposes, check out our guidelines.

Find games that are missing from your Library

If you can’t find your games, try these steps to see if they’re hidden, your purchase is still processing, or if you lost access.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

Does my EA game have cross-play and cross-progression?

See which EA games have cross-play and cross-progression here.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

See all Help Articles

Popular help topics in The Sims 4

Get help with common issues that players are running into in The Sims 4.

PLEASE STAND BY...