How to find missing EA SPORTS FC™ Points

1 min read

Overview

Missing Points in EA SPORTS FC™? Try these steps to find them before getting in touch with us.

Table of Contents

How do I find my missing EA SPORTS FC™ Points?

  1. 1
    Confirm your purchase went through by checking your transaction history on the platform you purchased it on. 
  2. 2
    Restart your game, then check for your FC Points.
  3. 3
    Check the EA SPORTS FC Direct Communication channel on X and on WhatsApp for any issues that might be preventing your FC Points from coming through.
  4. 4
    Check the server status for the platform you’re playing on. If there are any current server issues, check your FC Points again later once they’re fixed.

How do I get support with my missing EA SPORTS FC™ Points?

Playing on PlayStation? Head to PlayStation support for help finding your missing FC Points.
If you still can’t find your missing FC Points after 24 hours, we’ll need some information from you to help  look into it:
  • your proof of purchase
  • your persona name (EA ID, PlayStation® account , XBOX Live gamertag) on the platform where you’re missing your FC Points
  • your console or platform (PlayStation®, the EA app, Steam, XBOX, Switch, Epic Games)
  • the time, date, and time zone you bought the FC Points
  • the number of FC Points you’re missing
  • your code for FC Points, if you bought one
  • any other details about your issue.
Once you’ve gathered that information, get in touch with us.
Still having issues?
Get in touch with our customer support team for more help.