EA Player Help Services

How to join EA Play on PC

Learn more about EA Play and EA Play Pro on PC, including membership benefits, types, and how to join.

How to troubleshoot EA Play Pro upgrade errors on PC

Learn how to troubleshoot errors you may run into while upgrading from EA Play to EA Play Pro on the EA app.

How to join EA Play on Xbox

Learn more about EA Play on Xbox, where it’s available, and ways to join.

How to join EA Play on PlayStation®

Learn more about EA Play on PlayStation®, where it’s available, and ways to join.

How to manage an EA Play on PC membership

Learn how to find your EA Play membership and payment information and manage your membership from your EA Account.

How to upgrade to EA Play Pro on PC

Learn how to upgrade your EA Play membership to EA Play Pro on PC for extra benefits, like unlimited access to some of our newest games.

How to cancel an EA Play membership

Learn how to cancel your EA Play membership on PC, PlayStation®, or Xbox and what cancelation means for your games.

How to troubleshoot common EA Play issues and errors

Learn how to troubleshoot common EA Play issues and errors, including upgrading, billing, and missing content.

How does EA Play work with Xbox Game Pass?

You get EA Play with your subscription if you have Xbox Game Pass Ultimate or PC Game Pass. Here’s how it works.

Gameplay controls for EA SPORTS UFC 4

Polish your takedown techniques, clinch control, and more with the gameplay controls for EA SPORTS UFC 4 on Xbox One and PlayStation 4.

UFC 4 and Prime Gaming: What you need to know

UFC 4 and Prime Gaming are partnered up to bring you cool stuff, like in-game loot. Want in? Link your accounts and start playing.

Madden NFL terms and modes to know

Playing Madden NFL for the first time or just need some help? Learn more about how to play the game.

How to play Madden Ultimate Team (MUT) as a beginner

If you’re new to Madden Ultimate Team, here are some tips and tricks to get started.

How to install, buy, and play EA games on Steam

Learn how to buy and install EA games on Steam, play with friends, and more.

Does my EA game have cross-play and cross-progression?

See which EA games have cross-play and cross-progression here.

Need for Speed™ Unbound - cross-play

Learn how to manage cross-play settings and add friends in Need for Speed Unbound.

Missing FIFA Points, Players, Packs, and more

If you’re having trouble finding your in-game Player Items, Packs, FIFA Points, Twitch drops, and more, try our steps to find them.

EA SPORTS FIFA rules to know and follow

Learn how to play by the rules and see what activities lead to bans in FIFA.

Lost your FIFA Ultimate Team Ultimate Draft Token?

If you’re missing your FIFA Ultimate Team (FUT) Ultimate Draft Token, see if we can replace it by using our self-service tool.

FIFA Ultimate Team Division™ Rivals

Learn more about FIFA Ultimate Team™ (FUT) Division Rivals in FIFA 23 for PC, PlayStation, and Xbox.

FIFA 23 Ultimate Team™ (FUT) Objectives

Learn more about the updates to FIFA Ultimate Team (FUT) Objectives.

How to get ready to play EA games

Log in to your EA Account, check your security info, and brush up on the rules to get into your game.

Be safe with FUT Coins and FIFA Points

Whether it’s Coins or Points, we’re here to help you keep your FIFA currency in check and play by the rules.

How to create an EA Account

Get ready to play. We’ll show you how to set up your new EA Account and help you get in the game.

Troubleshoot your connection to EA games

Having problems playing EA games online? Follow our tips to help restore your connection.

Close background applications to run the EA app

Find out how to manage other programs that might be stopping the EA app or your game from running properly.

Linking your platform accounts to your EA Account

Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), or Nintendo Account to your EA Account.

How to use EA connect

Learn how to find friends, play across platforms, and manage your social gaming experience with EA connect.

EA rules to know and follow

Learn how to play by EA’s rules to make sure you, and players like you, have fun and stay safe while playing our games.

Play Ubisoft games with the EA app

Learn how to play your Ubisoft games using Uplay with the EA app.

Find games that are missing from your Library

If you can’t find your games, try these steps to see if they’re hidden, your purchase is still processing, or if you lost access.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

Connecting the EA app and Discord

The EA app lets you link your EA Account with Discord to share your game activity with friends and servers.

How can I delete my EA Account?

Learn how to delete your EA Account or EA Forums account or request to delete your data.

Buying EA games: order and payment info

Find out what payment methods EA accepts and how to enter your info. Plus, learn how to buy games, expansions, and view your order history.

How parental controls impact child accounts

Access to certain online features for a child's account depends on the game, platform, and the parental controls that have been set.

How to download your games in the EA app

Learn how to download games to your library in the EA app on PC or Mac.

How to get a refund for EA games

Find out how to get a refund for games that qualify under the Great Game Guarantee.

How to use the EA app

Learn how to add games to your Library, add friends, and more in the EA app.

How to create an EA ID

We’ll show you how to set up, update, and find your EA ID.

How to use player controls in the EA app

Be more in control of your account and manage your family’s playtime and spending with the EA app player controls.

Troubleshoot issues with the EA app and DirectX

Windows 7 and Windows 8 users may run into issues with the EA app. Get troubleshooting steps here.

Unlink your platform accounts from your EA Account

Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.

What to do if your EA Account has been hacked

If you think your EA Account was hacked, these steps may help secure it again.

Get information about EA Account locks, bans, and suspensions

Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake.

How to report a problem with a game or EA Account

Having issues with one of our games or your EA account? Here are a few things you can try to get help.

How to update your EA privacy settings and email preferences

Control what others can see about you on your EA Account by managing your privacy settings.

How EA handles reports of harassment and illegal content

Find out how EA handles reports of harassment and inappropriate or illegal content, and what actions we may take to keep players safe.

I can't log in to my EA Account

We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.

How to manage your EA Account security and safety

We take account safety seriously. Here are some tips to help make your password and other information more secure.

How to set up an EA Account for a child

Learn how to set up a child account for your kids to help them have a safer and age-appropriate gaming experience while they play.

How do I deactivate my EA Account?

Need to temporarily deactivate your EA Account? Read on to learn more.

How to turn on EA Login Verification

EA Login Verification helps keep your account safe. We’ll send you a code to make sure it’s you when a new device tries to log in to your EA Account.

How to save your EA mobile game

Learn how to link your mobile game to your Google Play or Apple ID account so you don’t lose your saves.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

Find your EA Account email address

Learn how to find your email address in your account settings or the menu of some of your favorite games on PlayStation and Xbox.

Troubleshooting EA mobile games on Android devices

Having trouble with your Android mobile game freezing, crashing, loading, or connecting to servers? Try these troubleshooting steps.

How to use the EA Error Reporter in the EA app

An advisor might ask you to use the EA Error Reporter tool in the EA app to help fix the problem.

How to troubleshoot common EA app error codes

EA app not working? Here are some ways to fix common error codes you might get while installing or running the EA app.

How to redeem your product and promo codes

Learn all about product codes, promotional codes, and how to redeem them.

Popular help topics in EA Play

Get help with common issues that players are running into in EA Play.

Popular help topics in EA Play

Get help with common issues that players are running into in EA Play.

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