概觀
If STAR WARS Zero Company™ is crashing, freezing, not downloading or launching, or showing error messages, start with basic troubleshooting, like restarting your device, checking EA and platform servers, and clearing your cache. If you’re playing on PC, you can also try additional troubleshooting, like repairing your game files, updating your graphics drivers, and other PC-specific fixes. If you’re still having issues after following the troubleshooting steps, contact us for more help.
What should I check first when troubleshooting issues?
If you’re having issues while playing STAR WARS Zero Company™, try these basic troubleshooting steps first.These steps can help fix common issues like:- the game not starting
- crashes or freezing
- poor performance
- not being able to download, install, or load your game.
- Exit STAR WARS Zero Company™ and restart your PC or console.
- Launch the game again to check if your issue is solved.
If restarting your device didn’t fix your problem, check if there are any EA or platform server issues. STAR WARS Zero Company™ is a single-player game and doesn’t support online play, but EA or platform services might still affect downloads, updates, or account services.Check EA serversCheck platform serversYou can also check the server status of some platforms on the EA server status page.If there are any ongoing EA or platform server issues, they might be causing the problems you’re having in STAR WARS Zero Company™. Check the server status page later and try again after the issues have been resolved.
- Visit the EA server status page to check if there are any known issues affecting EA services.
- If there’s a green Online status indicator beside all EA services, the servers are working normally.
- Go to the Platform Servers section.
- Select the arrow beside any of these platforms:
- XBOX
- Playstation®
- Steam.
- You’ll be redirected to your platform’s official website, where you can find more information about their service status.
If you’ve confirmed that the EA and platform servers are all available and working as intended, make sure your game and platform are up to date. Pending updates can cause issues launching or playing STAR WARS Zero Company™, so make sure to install any available updates before trying again.Game updatesCheck for and install any pending STAR WARS Zero Company™ game updates. PC updatesPlayStation® or XBOX updatesAfter you’ve fully updated your game, platform, or system, launch STAR WARS Zero Company™ again to check if your issue is solved.
- EA app
- Open the EA app, select Library, and find STAR WARS Zero Company™.
- If the game needs an update, Update Required appears under the game tile.
- Steam
- Steam will automatically download game updates, unless you have automatic updates turned off.
- Visit the Steam Support website to learn how to manage Steam downloads and updates.
- Epic Games Launcher
- Visit the Epic Games Support website to learn how to manage downloads on the Epic Games Launcher.
- PlayStation®
- Visit the PlayStation® Support website to learn how to check for game updates on PlayStation®.
- XBOX
- Visit the XBOX Support website to learn how to check for game updates on XBOX.
- Depending on the platform you use to play STAR WARS Zero Company™, check for and install any pending updates for:
- the EA app
- the Steam app
- the Epic Games Launcher.
- Check for and install any pending Windows updates.
- Check for and install any pending system updates for PlayStation® or XBOX.
If you’ve confirmed that all servers are available and that you’ve no pending updates, you might be experiencing a connection issue. Even though STAR WARS Zero Company™ is a single-player game with no online features, you might still need an internet connection to:Learn more about how to troubleshoot connection issues.
- download the game
- install game updates
- access platform services.
If your connection isn’t causing your STAR WARS Zero Company™ issues, try clearing your cache.When you clear your cache, you’ll remove temporary files that might have become corrupted or out of date. This can help fix:The method for clearing your cache depends on what platform you’re using.
- your game not launching
- crashes
- issues when trying to download or update your game.
What STAR WARS Zero Company™ troubleshooting steps can I try on PC?
Some of the troubleshooting steps in this section are more advanced and may harm your computer if not done correctly. Only follow steps that you’re comfortable with and understand how to complete safely. You might not need to complete every troubleshooting step to solve your issue.If you’re unsure, contact a computer professional or your device manufacturer. Avoid making any changes to your PC that could affect your warranty.
If your PC doesn’t meet the minimum requirements, STAR WARS Zero Company™ might not launch or perform as expected.Check that your PC meets the minimum system requirements to play STAR WARS Zero Company™.
If you have a lot of other applications running in the background on your PC, it can cause EA app connection issues, crashes, or slow, laggy gameplay.Learn how to close background applications to run the EA app.
If you have corrupted or missing installation files on your PC, they might cause STAR WARS Zero Company™ to crash, freeze, or fail to launch. They may also cause unexpected errors.To try to resolve the issue, repair or verify your game files on the platform where you play STAR WARS Zero Company™.Repair files on the EA appRepair or verify files on other platforms
- 1Open the EA app and select Library.
- 2Find STAR WARS Zero Company and select the three dots icon on the game tile.
- 3Select Repair.
- 4When the EA app has finished repairing the game files, restart your PC.
- 5Open the EA app and launch the game to check if your issue is solved.
- If you’re playing on Steam, visit Steam Support to learn how to verify your game files.
- If you’re playing on Epic Games, visit Epic Games Support to learn how to verify your game files.
If you’re using an Intel Arc graphics card, turn on Resizable BAR (Base Address Register) to improve FPS performance in STAR WARS Zero Company™. Resizable BAR might be turned off by default, so check your manufacturer’s documentation or contact them directly to learn how to turn it on.
- Resizable BAR might be turned off by default, so check your manufacturer’s documentation or contact them directly to learn how to turn it on.
- If you’re having game performance issues, check if your graphics card manufacturer has released a newer graphics card driver.
- If a driver update is available, install it before playing STAR WARS Zero Company™ again. Then, launch the game to check if your issue is solved.
- 1Open the main STAR WARS Zero Company™ menu and select Options.
- 2Go to the Graphics tab.
- 3Lower your graphics settings in these sections:
- Display
- Anti-aliasing & Upscaling
- Quality.
Some of these troubleshooting steps may require advanced PC knowledge. Only follow steps that you understand and know how to complete safely. If you’re unsure, contact a computer professional for help.
- If you play STAR WARS Zero Company™ on PC, you might run into issues with DirectX and the EA app.
- This can include game crashes, startup errors, or missing files.
- If you’re getting VC++ or .dll errors on your PC, there might be a specific security update that you need to repair or reinstall.
- If you’re having trouble installing or launching STAR WARS Zero Company™, learn how to run a clean boot to help you determine what’s causing the issue.
Why can’t I find my missing STAR WARS Zero Company™ content?
If you’re looking for STAR WARS Zero Company™ Deluxe Edition or pre-order bonus content, make sure you own the correct edition of the game or are eligible for the pre-order bonus.- To get Deluxe Edition bonus content, you must own the STAR WARS Zero Company™ Deluxe Edition or have purchased the Deluxe Edition Upgrade.
- To get pre-order bonus content, you must have pre-ordered either the Standard or Deluxe Edition of STAR WARS Zero Company™ before August 27, 2026.
What can I do if I’m still having STAR WARS Zero Company™ issues?
If you’ve tried the steps in this guide and you’re still having problems, contact us for more help.Make sure you have this info before you get in touch with us, so our advisors can resolve your issue faster:- your EA ID or EA Account email address
- the platform you use to play STAR WARS Zero Company™
- PC (EA app, Steam, or Epic Games)
- PlayStation®5
- XBOX Series X|S.
- your platform account ID or username
- the date and time the issue started
- details about what happened and what you’ve already tried
- any error messages you’ve seen (copy them exactly if possible)
- screenshots or video clips showing the issue.
STAR WARS Zero Company™ troubleshooting: FAQ
STAR WARS Zero Company™ might not launch for several reasons, including pending updates, outdated graphics drivers, or your PC not meeting the minimum system requirements.To help identify and resolve the issue, follow our troubleshooting steps.
If your screen goes black while playing STAR WARS Zero Company™, it could be caused by outdated graphics drivers, corrupted game files, or your PC not meeting the minimum system requirements.Start with our basic troubleshooting steps to try fixing the issue.. If you’re playing on PC and the basic troubleshooting didn’t solve your issue, try our PC troubleshooting steps.
If you use the EA app to play STAR WARS Zero Company™ on PC and get an error, learn how to troubleshoot EA app error codes.
If you can’t download or update STAR WARS Zero Company™, start with our troubleshooting steps.If they don’t solve your performance issues, try clearing your device’s cache.Learn how to clear your cache to fix issues with downloading or updating STAR WARS Zero Company™.
Before you buy, download, or install the game, check that your PC meets the minimum system requirements to play STAR WARS Zero Company™.If your PC doesn’t meet the minimum requirements, STAR WARS Zero Company™ might not launch or perform as expected.
If your game runs slowly or lags while playing on PC, start with our troubleshooting steps. If they don’t solve your performance issues, try our PC troubleshooting steps.Specifically, these steps might help improve performance issues:If your PC is closer to the minimum requirements, lowering your graphics settings can improve performance. To adjust your graphics settings in-game:Learn how to customize your PC graphics settings.Note: If you’re using an Intel Arc graphics card, turn on Resizable BAR (Base Address Register) to improve FPS performance in STAR WARS Zero Company™. Resizable BAR might be turned off by default, so check your manufacturer’s documentation or contact them directly to learn how to turn it on.
- make sure your PC meets the system requirements
- close background apps
- repair or verify your game files
- update your graphics drivers.
- 1Open the main STAR WARS Zero Company™ menu and select Options.
- 2Go to the Graphics tab.
- 3Lower your graphics settings
STAR WARS Zero Company™ is a single-player game where you’ll recruit and lead your squad through tactical missions and a story-driven campaign. It doesn’t include:
- online or competitive multiplayer
- online co-op
- local or split-screen co-op
- other online social features.