概述
缺失《EA SPORTS FC™》奖励？尝试以下问题诊断步骤。
Why can’t I find or use my rewards?
Some rewards have specific requirements for when, where, or how you can use them. Check these common reasons before troubleshooting a missing reward.Season Pass rewards from The Grounds are only available on PlayStation®5, XBOX Series X|S, PC, and Nintendo Switch™ 2.If you claim a reward on PlayStation®4 or XBOX One, log in on a PlayStation®5 or XBOX Series X|S console to access and use it.
Some Tokens are tied to specific campaigns and can only be used in that campaign’s Token Store.After a campaign ends, its Token Store may stay open for a limited time, giving you another chance to spend the Tokens you’ve earned. You can’t earn more Tokens for that campaign after it ends.When the Token Store expires, you can no longer spend its Tokens. Unspent Tokens might still appear in your token summary, but they can’t be exchanged for Tokens from another campaign.
If you belong to more than one club, League and Clubs Playoffs rewards are only awarded through your favorite club.This prevents the same reward from being earned multiple times by switching between clubs. Club objective rewards can also only be earned once.
Gallery objective progress isn’t retroactive.To earn the reward, complete the objective requirements after the objective becomes active. Progress you made before the objective started doesn’t count.
Eligible Player Items don’t automatically appear when you enter a Gallery subset, even if you already own them.Use the autocomplete option or manually add eligible Player Items.Player Items you add to a set aren’t lost.
帮助您寻找缺失奖励的问题诊断步骤
缺失物品或组合包？我们关于物品和组合包的指南或许能帮到您。
- 1确认您没有无意中丢弃或在游戏内其他位置使用该内容。
- 若您想找回被您快速出售的球员物品，可以使用 Web 和小帮手应用程序中的快速出售恢复功能。
- 被丢弃或提交至阵容创建挑战（SBC）的球员物品无法恢复。
- 2重新打开 Ultimate Team™ 或俱乐部。奖励可能需要最多 24 个小时才能出现。
- 1查看 WhatsApp 和 X 上的《EA SPORTS FC™》直接通信，了解关于导致您缺失的奖励无法到账的问题的动态。
- 2重新启动您的 PC 或主机，打开《EAS FC》，检查您的奖励是否仍然缺失。
- 3尝试通过其他步骤找回缺失的游戏内内容
如何领取奖励
领取 Twitch 掉落宝物
领取 YouTube 奖励
- 1
- 2前往 Twitch 掉落宝物页面，找到您想要领取的掉落宝物。
- 您必须在规定时间内观看参与活动的频道，才能获得掉落宝物。
- 您可以在掉落宝物背包页面领取掉落宝物，直至掉落宝物活动结束后 24 小时。
- 3选择立即领取。
- 4启动《EAS FC》。前往 Ultimate Team™ 菜单，然后前往目标。
针对奖励缺失获取帮助
若您在 24 小时后仍然无法找到缺失的《EAS FC》奖励，请在联系我们之前收集下列信息。- 您缺失的内容（例如球员物品、金币）。
- 缺失内容所属的模式（Rivals、冠军赛、目标等）。
- 您的 EA 账户的电子邮件地址。
- 您的平台账户 ID（PSN ID、Xbox ID 等）。
- 内容发生缺失的日期和时间。
- 您所在的时区。
- 您用于玩游戏的平台（PC、PS5、Xbox Series X|S 等）。