How does Moola work in The Sims 4?

5 min read

概述

Moola is the official virtual currency used in The Sims 4 Marketplace. You can use it to purchase Maker Packs and Kits directly in-game. This article explains what Moola is, where you can buy it, how to use it, and what to do if you run into issues with your balance or Marketplace content.

目录

What is Moola?

Moola is the new virtual currency in The Sims 4. You’ll need Moola to buy Maker Packs and Kits from The Sims 4 Marketplace.
  • Maker Packs and Kits can only be purchased with Moola.
    • From March 17, 2026, Kits can no longer be purchased from anywhere but the Marketplace on PC and Mac. 
  • Expansion Packs, Game Packs, and Stuff Packs are also available in the Marketplace. These can only be purchased with real-world currency. 

How to buy Moola

To purchase Moola, you must be above the minimum age guidelines in your country of residence. Any players with a teen account will need parental spending permission set up on their EA Account to purchase. Read our guide for help managing parental controls on a teen account.  Moola can be bought from:
  • the in-game Marketplace
  • the EA app 
  • Steam
  • Epic Games Store.
Moola can’t be earned in-game; it can only be purchased. Moola doesn’t go on sale, but if you’re an EA Play subscriber, you’ll get 10% off Moola as part of your subscription. 
You can open the Marketplace at any time by selecting the shopping cart icon in the top right of Build Mode, Live Mode, or Create a Sim. 

How to buy Moola on PC 

  1. 1
    Open the Marketplace at the top of the Main Menu.
  2. 2
    Select the Get Moola tab. 
  3. 3
    Select the amount of Moola you want to buy. 
  4. 4
    The EA app overlay will open.
    • To turn on in-game overlay, open the EA app, go to Settings > Application, and then toggle in-game overlay on. 
  5. 5
    Select a saved payment method or input a new payment method.
  6. 6
    Select Pay Now.
Once your purchase is complete, your updated Moola amount will appear in your Moola Wallet. 

How to buy Moola on Mac

  1. 1
    Open the Marketplace at the top of the Main Menu.
  2. 2
    Select the Get Moola tab. 
  3. 3
    Select the amount of Moola you want to buy. 
  4. 4
    The EA app will open. Select a saved payment method or input a new payment method.
  5. 5
    Select Pay Now.
Once your purchase is complete, your updated Moola amount will appear in your Moola Wallet. 

How to buy content on The Sims 4 Marketplace

First, you’ll need Moola in your Wallet. Follow the steps above to buy Moola on your preferred platform. Once you have Moola in your Wallet, you can buy content from the Marketplace, like Maker Packs and Kits. You can also buy Expansion Packs, Game Packs, and Stuff Packs in the Marketplace, but they can only be bought with real-world currency. You can filter your view in the Marketplace to only see Maker Packs, and then sort by Build/Buy and Create a Sim. To do this:
  1. 1
    Open the Browse section of the Marketplace.
  2. 2
    Select Filters and choose what you’d like to see.
To buy something with Moola from the Marketplace:
  1. 1
    Select the Maker Pack or Kit to open the product page. Review the product information and included contents.
  2. 2
    Select Buy With Moola.
  3. 3
    Confirm your selection and select Buy.
  4. 4
    In the confirmation pop-up, select Close.

Missing Moola

I can’t find my Moola 

Bought Moola and now can’t find it? Try these steps first.
  • Check that you’re logged in to the correct EA Account. 
    • If your content has been sent to a different EA Account, we can’t transfer it.
  • Restart your PC or Mac, launch The Sims 4, and check if your content is still missing.
  • Check out The Sims Direct Communications on X for issues that might be preventing your missing content from appearing.

I can’t find the content I bought with my Moola 

Can’t find the content you bought using Moola? Here are some steps you can try. 
  • Select the My Collection tab and open Manage Storage to check if your content is installed. 
  • Open the game and narrow down your search by using the Maker Packs Filter in Build Mode and Create a Sim. 
  • Restart your PC or Mac, launch The Sims 4, and check if your content is still missing.
  • Check out The Sims 4 Direct Communications on X for issues that might be preventing your missing content from appearing.

Need more help?

Items or Moola still missing? We’ll need some information to help investigate your issue:
  • the email address on your EA Account
  • your platform account ID 
  • the time and date you purchased the Moola
  • your time zone. 
Once you’ve collected this information, select the Contact Us button at the bottom of this page.

I want a refund on the Moola I bought

Moola is non-refundable. 

Other Moola FAQs

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