Leo and Vincent stand in front of a prison gate on a rainy night with a searchlight shining in the background.

A Way Out support

Account support

Manage linked accounts

Request a refund

Penalty History

Game guides

Whether you're a beginner or a pro, level up with our tips and tricks.

How to use Friend Pass in A Way Out

Linking

Manage accounts that are linked to your EA Account.

How to use EA Connect

How to link to an EA Account

How to unlink from an EA Account

Troubleshoot common EA Account linking issues

Troubleshoot common EA Account unlinking issues

Troubleshoot issues

Try fixing issues by following our troubleshooting steps.

Troubleshooting and minimum requirements for A Way Out

Troubleshoot PC, PlayStation®, and Xbox crashing or freezing

Troubleshoot your connection to EA games

How to troubleshoot common EA Play issues and errors

How to diagnose game issues on your PC using DxDiag

Troubleshoot issues with DirectX and the EA app on PC

Still having issues?

Get in touch with our customer support team for more help.