EA Player Help Services

How to create an EA ID

We’ll show you how to set up, update, and find your EA ID.

How to create an EA Account

Get ready to play. We’ll show you how to set up your new EA Account and help you get in the game.

What to do if you accidentally made a second EA Account

If you accidentally created a duplicate EA Account, here’s how to merge your information into one account.

How to use parental controls in the EA app

Be more in control of your account and manage your family’s playtime and spending with the EA app parental controls.

How to manage your EA Account security and safety

We take account safety seriously. Here are some tips to help make your password and other account information more secure.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

How to use EA content under EA’s IP Policy

If you’d like to use our IP (Intellectual Property) for personal purposes, check out our guidelines.

How to get a refund for EA games

Find out how to get a refund for games that qualify under the Great Game Guarantee.

How to set up an EA Account for a child

Learn how to set up a child account for your kids to help them have a safer and age-appropriate gaming experience while they play.

How to check if an issue is with your device or account

Follow these steps to recreate an issue you’re dealing with so you can figure out the problem is with your device or your account.

How EA handles reports of harassment and illegal content

Find out how EA handles reports of harassment and inappropriate or illegal content, and what actions we may take to keep players safe.

I can't log in to my EA Account

We have steps to help you find your email and password, and our advisors can help with anything this article doesn't answer.

How to reset your expired password

Did you get a message to reset your password when you tried to log back into your EA Account after a while? Here’s what to do.

Find your EA Account email address

Learn how to find your email address in your account settings or the menu of some of your favorite games on PlayStation and Xbox.

Linking your platform accounts to your EA Account

Link your Xbox Live gamertag, PlayStation™Network Online ID (PSN ID), or Nintendo Account to your EA Account.

How to close your mobile game account

Follow these steps to learn how to close your mobile game account and delete your mobile game data.

Upgrade a child EA Account to a teen account

Learn more about when you can update your child’s EA Account to a teen EA Account.

How to link your EA Account to your Epic Games account

Having trouble linking your EA Account to your Epic Games account? Check out the steps below for some troubleshooting tips.

How to update your EA Account

Here’s what you need to know about updating your email address, EA ID, password, and other information in your EA Account settings.

How can I delete my EA Account?

Learn how to delete your EA Account or EA Forums account or request to delete your data.

How parental controls impact child accounts

Access to certain online features for a child's account depends on the game, platform, and the parental controls that have been set.

Get information about EA Account locks, bans, and suspensions

Find out why we issue bans or suspensions and how to submit an appeal if you think there’s been a mistake.

How to link your EA Account to Twitch

Connect your EA Account to Twitch to earn Drops for watching streams.

Games that won't download, install, or load in the EA app

If your download’s not working or your games won’t install, try these troubleshooting steps for PC or Mac games in the EA app.

How to view your EA Account data

You can view a lot of your EA Account data on help.ea.com or in your EA Account settings. Learn how to find it here.

Unlink your platform accounts from your EA Account

Learn how to unlink other platform accounts (PC or console) from your EA Account in settings.

Play Ubisoft games with the EA app

Learn how to play your Ubisoft games using Uplay with the EA app.

How to attach a file to your EA Help case

Use these steps to send us screenshots, a proof of purchase, a DxDiag, or other info. Our advisors use these to help fix your issue.

How to play EA games on Amazon Luna

Learn about Amazon Luna and how to connect to your EA Account to play EA games.

How to get help and find your ID in your EA mobile game

Contact support from within your game or learn how to find your ID in case you’re ever locked out. We’ll need your ID to help you.

How to manage in-game purchasing

Learn how to manage in-game purchasing and add your payment methods when playing EA games on PC, console, or a mobile device.

How to get help with your EA Account

Get help with your EA Account on EA Help and learn how to contact us using the EA Help website.

Buying EA games: order and payment info

Find out what payment methods EA accepts and how to enter your info. Plus, learn how to buy games, expansions, and view your order history.

How to update your EA privacy settings and email preferences

Control what others can see about you on your EA Account by managing your privacy settings.

How to link your EA Account to Amazon

Connect your EA Account to Amazon to earn loot, rewards, and more.

Troubleshooting EA mobile games on Android devices

Having trouble with your Android mobile game freezing, crashing, loading, or connecting to servers? Try these troubleshooting steps.

Troubleshooting EA mobile games on iPad and iPhone

Having trouble with your mobile game on iOS freezing, crashing, loading, or connecting to servers? Check out these troubleshooting steps for Apple iOS.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

How to avoid phishing

Learn about phishing and how you can avoid common scams.

Where to buy EA digital download games and virtual currency

Get your EA PC games through the EA app and find out where to buy our games and virtual currencies as PC digital downloads.

EA rules to know and follow

Learn how to play by EA’s rules to make sure you, and players like you, have fun and stay safe while playing our games.

What are EA's warranty policies?

For information about warranties, read the policy for your region.

What to do if your EA Account has been hacked

If you think your EA Account was hacked, these steps may help secure it again.

お待ちください...