Password

Reset or recover my password

Change my email address

Link accounts

Link or unlink your EA Account

Security

Manage my account security

Orders

Manage my orders

Redeem

Redeem a game or product code

My cases

View open or past cases

$Infractions$

Ban history

View current or past bans and suspensions

Popular help topics in The Sims Mobile

Get help with common issues that players are running into in The Sims Mobile.

I'm looking for something I bought

I need help restoring my progress in the game

I need help recovering my mobile game

I want to dispute a charge

I want a refund

I need help loading my game

See all help topics

Top The Sims Mobile Help Articles

Aging and retirement in The Sims Mobile

Learn all about the aging process and how to retire your Sims to get Heirlooms and earn rewards in The Sims Mobile.

Learn and grow with Family Events in The Sims Mobile

Have your Sims take part in special Family Events in The Sims Mobile to earn extra rewards and bonuses as they age up.

Buy items in The Sims Mobile

Learn about The Sims Mobile currency and how to buy things in the game.

Social Features in The Sims Mobile

Interacting with your friends and other players in The Sims Mobile just got more exciting. Check out these social features to see what you can do.

How to use the menu options in The Sims Mobile

Here’s how to find and use the menu options in The Sims Mobile.

The Sims Mobile system requirements

Find out about which specs you need to download The Sims Mobile on iOS and Android.

Troubleshoot issues in The Sims Mobile

Get back in the game with these troubleshooting tips for The Sims Mobile. Lost your account? Missing items? Technical troubles? We can help.

Get help and find your Player ID in The Sims Mobile

Learn how to get help and find your Player ID in The Sims Mobile. We'll need your Player ID if you're ever locked out of your game.

Save your game progress in The Sims Mobile by linking to an account

Link The Sims Mobile to your Google Play, Game Center, Facebook, X, or EA Account to save your game.

Stories in The Sims Mobile

Stories will guide your Sim through different phases of life—and the game! Play through Relationships, Careers, and Hobbies. Here’s how it all happens.

Banned and suspended accounts in The Sims Mobile

Play with life — but keep it clean. Make sure to avoid these things so that you can stay in the game.

Be social and grow relationships in The Sims Mobile

Want to make friends? Push an enemy’s buttons? Find a sweetheart, get married, and start a family? Help your Sims build deep and rewarding relationships.

Become the best in your Hobby in The Sims Mobile

Complete Hobby Events to become the best cook, musician, and more! Earn extra Simoleons while your Sim hones their craft.

Climb the Career ladder in The Sims Mobile

Pick a Career, then complete Career Events to advance and earn extra Simoleons.

All about choices, Rush Events, and Heirloom changes in TSM

A new update in The Sims Mobile lets you make gameplay decisions with surprising choices, save time with Rush Events, and earn Family Chests through Heirlooms.

How to get help and find your ID in your EA mobile game

Contact support from within your game or learn how to find your ID in case you’re ever locked out. We’ll need your ID to help you.

How to save your EA mobile game

Learn how to link your mobile game to your Google Play or Apple ID account so you don’t lose your saves.

How to find your missing in-game content

If you bought or earned in-game content and it’s missing, check out the steps below to find it.

Report cheating, harassment, and illegal content

Keep yourself and other players safe by reporting harassment, cheating, and inappropriate or illegal content.

See all Help Articles

Popular help topics in The Sims Mobile

Get help with common issues that players are running into in The Sims Mobile.

PLEASE STAND BY...