Overview
Having problems unlinking your account? Try our tips to get help.
Troubleshooting common unlinking issues
If your account is disabled, banned, or suspended, you won’t be able to unlink your platform account from your EA Account. You can learn more about your full history across all EA games, including any active warnings or account actions, with the Penalty History tool.If you need help with a disabled account, you can try our steps for resetting your password to re-enable your account.If you think we made a mistake by banning or suspending your account, find out how to dispute it.
If you think your EA Account has been hacked and another platform account was added, learn what you can do to try and resecure your EA Account.If you think your platform account has been hacked, you’ll need to contact your platform’s support team.
- If you use a PlayStation®, get in touch with PlayStation® support.
- If you use an Xbox, get in touch with Xbox support.
- You won't be able to unlink accounts if you can’t log in to your EA Account. Learn what you can do to get back into your account.
- Don't remember the email address you used for your account? Follow our steps to find it.