Top articlesBrowse popular help topics for The Sims Freeplay.How to get help and find your Player ID in The Sims FreePlayTroubleshoot issuesTry fixing issues by following our troubleshooting steps.Restore lost mobile game progressTroubleshooting EA mobile games on Android devices Troubleshooting EA mobile games on iPad and iPhonePlatformsGet help for your platform.How to close your mobile game accountHow to save your EA mobile gameHow to get help and find your ID in your EA mobile gameHow to use EA Forums | EA HelpExplore EA Forums: our new community site which replaces Answers HQ. Learn how to navigate, post, and personalize your profile to enhance your EA community experience.Find out moreTrending ArticlesHow to get help and find your Player ID in The Sims FreePlayNewsGap Year: Streets in BloomSpring is calling, and your Sims are answeringLearn MoreOn The Case: Heir of MysteryEveryone has an alibi. This is only the beginning.Learn MorePatch Notes | On The Case: Heir of MysteryAll the fixes and improvements you can expect in our latest releaseLearn MoreLivin' Large Town ExpansionNew features, rewards and upgrades for the Livin' Large Town Expansion for The Sims FreePlay.Learn MorePatch Notes | Gap Year: Streets In BloomAll the fixes and improvements you can expect in our latest releaseLearn More