Overview
Missing EA SPORTS FC™ rewards can take up to 24 hours to appear. If you still can’t find yours, check the reward requirements and whether you’ve already used or discarded the content before troubleshooting your missing rewards.
Why can’t I find or use my rewards?
Some rewards have specific requirements for when, where, or how you can use them. Check these common reasons before troubleshooting a missing reward.Season Pass rewards from The Grounds are only available on PlayStation®5, XBOX Series X|S, PC, and Nintendo Switch™ 2.If you claim a reward on PlayStation®4 or XBOX One, log in on a PlayStation®5 or XBOX Series X|S console to access and use it.
Some Tokens are tied to specific campaigns and can only be used in that campaign’s Token Store.After a campaign ends, its Token Store may stay open for a limited time, giving you another chance to spend the Tokens you’ve earned. You can’t earn more Tokens for that campaign after it ends.When the Token Store expires, you can no longer spend its Tokens. Unspent Tokens might still appear in your token summary, but they can’t be exchanged for Tokens from another campaign.
If you belong to more than one club, League and Clubs Playoffs rewards are only awarded through your favorite club.This prevents the same reward from being earned multiple times by switching between clubs. Club objective rewards can also only be earned once.
Gallery objective progress isn’t retroactive.To earn the reward, complete the objective requirements after the objective becomes active. Progress you made before the objective started doesn’t count.
Eligible Player Items don’t automatically appear when you enter a Gallery subset, even if you already own them.Use the autocomplete option or manually add eligible Player Items.Player Items you add to a set aren’t lost.
How do I troubleshoot my missing FC Rewards?
Missing Items or Packs? We have a guide on Items and Packs that might help.
- 1Double-check that you didn't accidentally discard or use the content somewhere else in the game.
- If you’re looking for a Player Item you Quick Sold, use the Quick Sell Recovery feature in the Web and Companion Apps.
- Player Items that have been discarded or submitted into a Squad Building Challenge (SBC) can’t be recovered.
- 2Restart Ultimate Team™, The Grounds (FC 27) or Clubs (FC 26, FC 25, and FC 24). It can take up to 24 hours for your Rewards to appear.
- 1Check EA SPORTS FC™ Direct Communication on X and on WhatsApp for updates on issues that might be preventing your missing Rewards from coming through.
- 2Restart your PC or console, launch FC, and check if your Rewards are still missing.
- 3Try our other steps to find your missing in-game content.
How do I claim my Twitch Drop and YouTube rewards?
Claiming Twitch Drops
Claiming YouTube Rewards
- 1Make sure your EA Account is linked to Twitch.
- 2Go to the Twitch Drops page and find the Drop you want to claim.
- To get a Drop, you need to watch a participating channel for the required amount of time.
- You can claim the Drop from the Drops Inventory page until 24 hours after the Drops campaign ends.
- 3Select Claim Now.
- 4Launch FC. Go to the Ultimate Team™ menu, then go to Objectives.
Get more help with missing Rewards
If you still can’t find your missing FC Rewards after 24 hours, collect this info before contacting us.- The content you’re missing (e.g. Player Items, Coins).
- The mode you’re missing content from (Rivals, Champions, Objectives, etc.).
- The email address on your EA Account.
- Your platform account ID (PSN ID, XBOX ID, etc.).
- The time and date the content went missing.
- Your time zone.
- The platform you play on (PC, PlayStation®5, XBOX Series X|S, etc.).